News

Chains

TGI Friday’s Dodges a Class-Action Bullet in Battle Over Drink Prices on Menus

2 weeks ago

We dislike this practice of surge pricing at casual eateries almost as much as we despise frivolous lawsuits. Let consumers vote with their dollars, which they're clearly doing at TGI Fridays and its peers these days.

Independents

San Francisco Is Losing Its Great, Inexpensive Restaurants

2 weeks ago

It's a real shame that a city that cares so much about its food can't support the cost of doing business for restaurants looking to offer great food at reasonable prices.

Chains

Shake Shack to Add Touch Screens and Cashless Payments at Newest NYC Location

2 weeks ago

Long lines are part of the Shake Shack experience, but don't exactly project hospitality. Ironically, touch screens may be the solution to a frustrating problem.

Marketing

The Culinary Institute Wants to Teach Students About Instagramming Food

2 weeks ago

Professional food styling and food photography are different than Insta-snaps, and the revered CIA will teach the former. They're not acquiescing to Instagram just yet, but don't be surprised when schools head that direction.

Chains

Fast Food Restaurants Slow Down Hiring After Years of Growth

2 weeks ago

Humans are better than tablets, which is why smart restaurants will see digital tools as a way to increase growth rather than simply cut other costs.

Operations

EasyJet Founder Piles On to Crowded U.K. Food Delivery Market with EasyFood

2 weeks ago

Sure, why not? Food delivery is a hot industry everywhere, but the market is already crowded and leaders have emerged. This makes EasyFood's timing less than ideal.

People

Danny Meyer Raises $220 Million for Investments in Employee-Centric Companies

3 weeks ago

We're impressed by Danny Meyer's ideas and principles, so we're excited about what the real life application of these values means with the weight of a $220 million fund behind them.

Operations

Amazon Partners with Olo for Delivery

3 weeks ago

This move is part of the larger trend of restaurant software companies streamlining and consolidating product offerings. With fewer systems, there's less room for error. Expect much more news like this.

Chains

We’re Probably Over-Restauranted, Says Dunkin’ Brands CEO

3 weeks ago

It's getting harder to stand out in a crowded market as restaurants rush to compete and expand.

People

José Andrés Steps Up (Again) for Hurricane Relief

3 weeks ago

One of the finest examples of leadership through tragedy comes from immigrant chef José Andrés. He is a role model.

Independents

Hotel Says Customers’ Expectations of Michelin Stars Is Bad for Business

3 weeks ago

Michelin stars are awarded to restaurants based on food and service, but its growing reputation for rewarding mostly fine dining establishments seems to be skewing diners' expectations.

Chains

Unsurprising Study Shows Legal Cannabis Is Good for the Fast Food Business

3 weeks ago

Taco Bell's "fourth meal" marketing campaign has danced around this idea for years, so it'll be interesting to see if fast food advertising takes even greater advantage of changing policy.