Chipotle Mexican Grill Inc. founder Steve Ells agreed to step down as chief executive officer after struggling to pull out of a two-year slump, a shake-up that sent shares of the burrito chain surging.
Ells, who started the company in 1993, will hand over the reins once a new CEO is found, the Denver-based company said on Wednesday. He will continue as head of the board, taking the title of executive chairman.
Chipotle has struggled to bounce back from an E. coli crisis in 2015 that sickened customers around the U.S. The company had begun to restore its reputation in the past year, but a norovirus incident in Virginia and a viral video of mice at a Dallas location sparked a fresh round of negative headlines.
“It is clear that we need to move faster to make improvements,” Ells said in a statement. “Simply put, we need to execute better to ensure our future success.”
Investors applauded the move, with the stock gaining as much as 7.5 percent to $307.30 in early trading. It had been down 24 percent this year through Tuesday’s close.
Chipotle’s board has formed a search committee that includes Robin Hickenlooper and Ali Namvar — two directors that were added in an overhaul last year backed by investor Bill Ackman. Ells, 52, also will serve on the committee, which he said would seek an experienced leader who can improve “customer experience, operations, marketing, technology, food safety and training.”
‘The Right Thing’
“Bringing in a new CEO is the right thing to do for all our stakeholders,” he said. “It will allow me to focus on my strengths, which include bringing innovation to the way we source and prepare our food.”
Ells has been knocked for lacking the operational chops needed to handle a large restaurant chain. Chipotle also suffered a data breach earlier this year, an incident that hurt its earnings and contributed to another stock slump. This year’s hurricanes hammered Chipotle as well. It had 425 restaurants in the direct path of the storms.
Ackman, a billionaire hedge-fund manager, is Chipotle’s biggest investor. His firm, Pershing Square Capital Management, took a 10 percent stake in the burrito chain last year. He described the company then as an undervalued business with a “strong brand, differentiated offering, enormous growth opportunity and visionary leadership.”
Chipotle director Neil Flanzraich said on Wednesday that Ells’s vision was key to creating and expanding the chain, which helped pioneer the use of fresher ingredients and more menu transparency. But the company now has more than 2,350 restaurants — and difficult problems.
The executive-recruitment firm Spencer Stuart will assist with the search for a new leader.
“Now is the right time to identify a new CEO who can reinvigorate the brand and help the company achieve its potential,” Flanzraich said. “We are committed to recruiting a world-class CEO for this incredible opportunity.”
©2017 Bloomberg L.P.
Read Skift Table for Essential News on the Business of Restaurants
Subscribe to our daily newsletter to follow industry trends, creativity, and innovation as we help define the future of dining out.
Shake Shack CEO: Expect More Delayed Openings This Year
19 hours ago
When routine opening problems surface — vendor disputes, landlord hassles — it doesn't look great for any restaurant trying to open. For Shake Shack, those same problems are magnified due to the brand's high level of awareness in each market.