Shake Shack CEO: Labor Will ‘Probably Always Be Our Greatest Challenge’
Photo Credit: Self-service ordering tablets at a Shake Shake in New York City. Square
Skift Take
CEO Randy Garutti is right: Shake Shack has "got to win" on labor in order to keep up with the company's wide-ranging expansion plans.
Shake Shack reported mostly positive numbers in its third-quarter earnings report: sales growth of 27.2 percent compared to the same period last year, and an operating profit increase of 20.7 percent.
But when it came to getting into the details of what the company is learning on all fronts, from delivery to digital ordering, the company characteristically avoided sharing any hard data about what it is seeing in these areas.
On delivery, C
