Cracker Barrel’s Investment in Staff Training Is Paying Off
Photo Caption: A Cracker Barrel restaurant.
Skift Take
It's not too difficult to connect the dots here: listening to employees and improving the staff experience automatically flows through to improving the guest experience.
Early signs from Cracker Barrel's push to improve the guest experience by investing in the employee experience indicates that the move was the right one for the company, according to Cracker Barrel's latest quarterly earnings report.
The company reported total revenue of $733.5 million in the current quarter, a 3.3 percent increase compared to the year prior. Restaurant revenue was up 2.2 percent ($591 million) while retail revenue was up 7.9 percent ($142.6 million). Same-store sales were up by 1
