4 Lessons From Landmark Restaurants
Photo Caption: The walls of nearly two dozen The Palm restaurants are adorned with illustrations of guests.
Skift Take
Old-school establishments might not have the same veneer as recent buzzy venues, but their longevity alone can teach valuable lessons that can help beyond the fickleness of trends.
A restaurant can grow their own herbs, have their own abattoir, and deliver great food. As far as the customer’s experience goes, though, should learn a thing or two from old-school establishments.
Experiences at trendy and buzzy restaurants can be unpleasant if you're focused on anything other than an Instagram feed. While the quality of the food can be good, more often than not, the overall experience is off.
Here are four lessons they could learn
Good Service Is Invaluable
At The Pancake Pantry in Nashville (est. 1961), which, as the name suggests, offers 21 varieties of pancakes, the informality of the fare heavily contrasts with the emphasis on service, which feels like a great reprieve from the recent wave of establishments of all levels banning table service all together.
"While the dining industry has shifted toward more of a fast-casual experience where you pay at a counter and don’t have a main server, we still believe in building relationships with ou
