Author: Kristen Hawley

Independents

Chef Edouardo Jordan on Life After the Awards

5 years ago

Fresh off a year of two James Beard Awards and accolades from local and national press, Seattle’s Edouardo Jordan settles in to what happens next: More customers, new expectations and building a future.

Tech

The State of Restaurant Delivery Now: Soggy Fries Vs. Rapid Growth

5 years ago

Growth of delivery can be measured in leaps and bounds across the industry as companies expand their national footprints, restaurant partners, and technology to cover increased demand at a time when the limits feel boundless.

Design

Designing for Destination Drinkers: Sustainable Breweries and Distilleries

5 years ago

As consumer interest in sustainability and ingredient sourcing grows, for these two Southern beverage-makers, eco-conscious creation doesn't stop with their products.

Operations

Restaurant Reservations Now: Soft Landings, CEO Shuffles and New Tech

5 years ago

The reservations landscape has changed significantly over the past year. While the big players are (mostly) the same, new technology, new leadership, and new strategies keep the game interesting.

Tech

Resy Acquires Reserve to Better Challenge OpenTable

5 years ago

The deal consolidates two young players in the market, each touting a strong roster of restaurants.

Chains

Starbucks Speeds Up Its Beverage Innovation to Stay Relevant

5 years ago

Speed and convenience rule the day at Starbucks as it works to grow and stay relevant.

Tech

Uber Eats Makes It Easier for Workers to Expense Meals

5 years ago

This specific product launch is targeted more toward businesses than employees, but it does highlight a solid opportunity for restaurants and delivery providers alike: workday orders.

Tech

Yelp’s New Nowait Kiosks Take Aim at the Host Stand

5 years ago

Call us traditional — because we are on some matters — but we'd rather be greeted and check in with a human. Then we're happy letting the computer program run its course.

People

Some Restaurants Make It Easier for Workers to Vote

5 years ago

This is hardly a wave of vote enabling by big restaurant brands, but it's at least a sign that some operators think it's a good thing if its workers participate in the democratic process.

Operations

The Art of Fine-Tuning the Balance Between Reservations and Walk-Ins

5 years ago

A full restaurant is great for business, but too full can be off-putting. Striking the right balance between walk-ins and reservations is crucial to success, but it's not easy.

Chains

Wingstop CEO Wants to ‘Digitize Every Transaction’

5 years ago

Wingstop's digital sales and tech-forward initiatives are poised to launch it into pizza delivery territory, but it still needs to contend with a nationwide awareness and recognition issue.

Chains

Chipotle CEO Looks to Ads and Digital Sales to ‘Cultivate a Better Future’

6 years ago

Chipotle CEO Brian Niccol outlined his turnaround plan in June, but still cautions it's "early days" for just about everything, from menu changes to price changes to a new customer loyalty program.