Chains

Chains

For U.S. Restaurants, Expansion Abroad Means Adapt and Adjust

1 month ago

Expanding abroad is a big step for any restaurant, but they have to to tweak details from portion sizes to design in order to satisfy local customers.

Chains

Chipotle CEO Names Taco Bell Veteran to CMO Role

1 month ago

The position has only been officially vacant for six days, so this was likely Niccol's plan. Still, the task at hand is a large one for even the most seasoned industry veteran.

Chains

McDonald’s Wants to Settle a Labor Case Before It Has Broader Implications

1 month ago

You know who understands how franchises work? Big businesses. You know who doesn't? The average consumer, who probably assumes an employee at McDonald's is an employee of McDonald's.

Chains

Trump Labor Officials Scramble to Keep McDonald’s Workers From Setting a Precedent

1 month ago

Big brands like McDonald's need to be held more accountable for the things franchisees do in their name.

Chains

In the War on Carbs Noodles & Co. Is Winning Customers

1 month ago

Was it paleo concerns that were keeping people away or a too-fast expansion of a concept that wasn't so unique?

Chains

Chipotle Needs to Find a New Top Marketer

1 month ago

Even though the chain is under new leadership, the task of improving Chipotle's brand image is a tough one for any executive, no matter how seasoned.

Chains

You Can Now Order Denny’s Delivery Through Amazon’s Alexa

1 month ago

It truly is the future when you can say "Alexa, help me drown my sorrows in maple syrup" and your problems will be solved in 45-60 minutes.

Chains

McDonald’s Mobile Ordering and New Tech Come With Increased Employee Turnover

1 month ago

Developments in the kitchen need to keep up with the technology put in the hands of consumers.

Operations

KFC Goes Back to Original Chicken Distributor after U.K. Logistics Failure

1 month ago

A logistics company with no food experience totally bungles an important food delivery. Restaurant goes back to its original, food-specific provider. U.K. KFC locations exemplifying the obvious.

Chains

Starbucks Is Using Digital Menus to Push Its Food Harder

2 months ago

If Starbucks wants to become a real restaurant player, it's going to need to start making meals on site. Fancy menus can't improve food quality.

Chains

McDonald’s Will Drop Its Frozen Patties in Exchange for Fresh Beef, Eventually

2 months ago

We'd love to see quality beat out discounting, but that's not always a safe bet. Even if this experiment succeeds, don't expect McD's to unplug its freezers.

Chains

Chipotle Is Ending Its Burger Business Experiment

2 months ago

If Chipotle is trying to signal to Wall Street that it is stripping away distractions, it is also in danger of saying it can't walk and chew gum at the same time.