Operations

Operations

Tableside Service Has a Place, But Not in Every Restaurant

7 months ago

Tableside service stakes are high — would you dare attempt an omelet from under a guest's stare? The flashy style has its place, but not in every restaurant.

Marketing

Growing a Restaurant Business From a Trailer to the Grocery Aisle

7 months ago

Picnik's growth tells a larger story of how small restaurant entrepreneurs are growing enterprise businesses leveraging community-based wellness trends and social media.

Strategy

Restaurants Lean on Retail to Add to the Experience and the Bottom Line

7 months ago

You could thumb through a West Elm catalog while eating your takeout, or you could have an immersive experience with excellent food and unique retail. Your decision.

Tech

Uber Eats Doubles Down on POS Integration with orderTalk Acquisition

7 months ago

Just as competitors start to pull ahead, Uber Eats makes waves with an acquisition announcement that speaks volumes about its priorities and future strategy.

Tech

OpenTable Adds Business Insights to Restaurant-Facing Guest Center

7 months ago

Analytics have become an indispensable feature of table management software programs, and OpenTable's latest update is on par with what we're seeing across the board.

Chains

Freddy’s Prepares to Open Its First International Outpost in Dubai

7 months ago

Freddy’s Frozen Custard & Steakburgers serves an Americana-style experience and menu of burgers, fries and frozen treats, and it will bring its brand overseas for the first time, to Dubai. It’s a path that has become familiar for a number of U.S.-based chains.

Operations

Munchery Retreats From New York and L.A. to Focus on Smaller San Francisco Market

7 months ago

We were early supporters of Munchery in multiple markets. But as competition heated up, service and quality didn't keep pace and real-world logistics threw a wrench in operations.

Chains

New York’s Melt Shop Fills the Fast Casual Void in Kuwait

7 months ago

Melt Shop only opened its first international restaurant, in Kuwait, in January, and already debuted a second location there in April. CEO Spencer Rubin discussed what it takes for a budding chain to make an overseas debut.

Operations

Uber Wants to Deliver Your Restaurant Takeout by Drone

7 months ago

Great for the suburbs, perhaps, but downright silly for cities.

Operations

Chipotle Is Adding More Tech to Speed Up Mobile and Delivery Orders

7 months ago

Pre-orders, whether they be for delivery or pickup, are changing operations in incredibly significant ways. Restaurants need to figure out ways to keep the different customer experiences from conflicting with one another.

Chains

Wendy’s Won’t Stop Bragging About Its Fresh Beef

7 months ago

Like the competition, Wendy's is continuing to expand its digital footprint while doubling down on value menu offerings, exploring delivery partnerships, and, of course, having a great time calling out McDonald's on Twitter.

Tech

Square Steps Into the Dining Room With a New Point of Sale System

7 months ago

How do you compete with legacy software systems? If you're Square, you create a well-designed, cloud-based, intuitive, self-serve product and send it into dining rooms across the country.