Articles tagged “hotels”

Points and status still matter to business travelers, but they are only part of what keeps them coming back. As travelers place greater emphasis on service, convenience, and value, airlines and hotels face growing pressure to make the entire travel experience a reason to return. The challenge is turning loyalty program membership into lasting customer preference.

The war means Mantis’ Gulf properties are serving only a domestic market for now. Its long-term bet on the region, as it builds out its "circuit" tourism offer, depends on international travelers coming back.

Scandic paid €500 million for a business that fills more rooms and earns more per room than its own operation. The first combined numbers back the deal. The test now is whether it can integrate slowly enough to protect the occupancy that made Dalata worth buying.

For travel sellers building AI agents, booking the room is only part of the job. Duffel and Katanox want to bring payments, commissions, and financing into the same system.

Qatar’s visitor numbers are recovering on road traffic across the Saudi border, while air arrivals keep falling. Drive-in visitors tend to make shorter trips, which limits how much they can do for hotels.

Airbnb is making its rivals look relatively sluggish. Is it affordability that's kickstarting demand across regions?

Destination marketing has traditionally focused on building awareness. But AI is changing how travelers discover places, and being a popular destination does not guarantee a place in AI recommendations. Should DMOs move some of their marketing budget toward AI visibility, and if so, how much?

The hotel industry’s distribution war has an overlooked third party: the owner. New questions about AI, loyalty and customer acquisition could make that imbalance even more consequential.

Dubai’s airport is busy, but the long-haul airlines that fill its luxury hotels are mostly staying out until spring. Hotels organizing around a European winter rebound need to plan for a later one.

Travelers are searching less, but the industry is still making more money from the ones who turn up. Fewer searches, fewer passengers and softer forward bookings suggest that this depends on pricing more than on demand.