AI is reshaping travel’s workforce faster than executives can publicly acknowledge. The winners are efficiency and automation, and the losers, at least for now, are thousands of people.
Hotels with high turnover struggle to maintain service standards and face high recruitment costs. Hilton and Marriott are among the companies taking steps to address the challenge.
The poor jobs reports of the past three months reflect what planners are seeing in the meetings industry — fewer jobs with more applicants, and no sign of things letting up.