Tech

Strategy

Inside Yelp’s Approach to Working with Restaurants

7 years ago

In a competition for high-quality restaurant partners, Yelp has the advantage of leveraging a company's success on its platform of highly searchable user-generated ratings and reviews.

Chains

Shake Shack to Add Touch Screens and Cashless Payments at Newest NYC Location

7 years ago

Long lines are part of the Shake Shack experience, but don't exactly project hospitality. Ironically, touch screens may be the solution to a frustrating problem.

Tech

Delivery Hero Sells Controlling Stake to Media Giant Naspers

7 years ago

Will there ever be enough money in playing middleman between restaurants and consumers to make these giant investments really make long-term sense?

People

Danny Meyer on Instagram, Postmates and Why Everyone Just Wants a Nice Meal

7 years ago

Restaurateur Danny Meyer's take on the past, present, and future of the restaurant industry begins with genuine, traditional, face-to-face hospitality.

Tech

The New Restaurant Reservations Landscape

7 years ago

A reservation isn’t just a reservation anymore. Welcome to the customized, curated future.

Strategy

The Battle for Diner Loyalty Begins with Reservations

7 years ago

There’s no winning idea or secret sauce as reservations providers compete for diner loyalty, but the major players take vastly different approaches to the issue.

Tech

Shake Shack and Buca di Beppo May Be Key to Amazon’s New Delivery Push

7 years ago

Amazon will likely put the fear of God into other delivery services. But at some point everyone will have to deal with the fact that there's only so much profit that can be squeezed from bringing a lukewarm burger or bowl of pasta to your door.

Strategy

Why Resy Integration Is Just the Beginning for Airbnb and Restaurants

7 years ago

Can Resy do more than just restaurant bookings for Airbnb? Our answer is a resounding yes.

Tech

Welcome to Skift Table

7 years ago

Five years in, Skift is ready to take on a new challenge. But we aren’t about to do this on an empty stomach.

Tech

You Can Now Book Restaurants on Airbnb, Thanks to Resy

7 years ago

Nice to have, but we wonder if Airbnb can do more with Resy than just restaurant bookings. Hint: We certainly think it can.

Tech

Resy Partners with Airbnb to Offer Restaurant Reservations to Travelers

7 years ago

The Resy + Airbnb partnership signals the continued confluence of travel and restaurants. If executed well, it will be big business for restaurants on Resy’s platform.

Chains

Hospitality Lessons from Waffle House

7 years ago

The recent hurricanes have put Waffle House's opening hours (24/7/365) back into the spotlight, but it's the restaurant's logistics and enduring hospitality practices that deserve the story.