Tech

Tech

Uber Eats Will Triple Staff in Europe, the Middle East and Africa

3 months ago

With all this attention on delivery outside of Asia, Uber Eats and its rivals are clear that they have to focus elsewhere for growth, and that focus is becoming fierce.

Operations

Restaurant Reservations Now: Soft Landings, CEO Shuffles and New Tech

4 months ago

The reservations landscape has changed significantly over the past year. While the big players are (mostly) the same, new technology, new leadership, and new strategies keep the game interesting.

Tech

Resy Acquires Reserve to Better Challenge OpenTable

4 months ago

The deal consolidates two young players in the market, each touting a strong roster of restaurants.

Tech

Uber Eats Makes It Easier for Workers to Expense Meals

4 months ago

This specific product launch is targeted more toward businesses than employees, but it does highlight a solid opportunity for restaurants and delivery providers alike: workday orders.

Tech

Restaurants Argue Efficiency and Safety in Cashless Push

4 months ago

We're not going to be the ones claiming that the old ways are the best ways, but we will argue that we don't know if tech providers and restaurants have thought this through all the way.

Tech

Yelp’s New Nowait Kiosks Take Aim at the Host Stand

4 months ago

Call us traditional — because we are on some matters — but we'd rather be greeted and check in with a human. Then we're happy letting the computer program run its course.

Tech

Spyce Wants to Talk About Robots, Not Workers

4 months ago

Automation has some key benefits to the industry. But we'd like a closer look under the hood before Spyce gets anointed (again) as the next great thing.

Tech

Restaurants Downsize or Redecorate to Accommodate More Delivery Business

4 months ago

We've been writing about this all year long, but we're seeing even more physical manifestation of these changes as more chains remodel.

Tech

Grubhub Is Pouring Money Into Rapid Expansion Across U.S. Markets

4 months ago

Like every delivery service has been saying all year, rapid market expansion is key for the services who will be successful in this space. In the race to be the one to offer the best deal to everybody, Grubhub claims it's the one to beat right now.

Chains

China’s Hotpot Giant Will Use Robots for Orders and Serving

4 months ago

Haidilao has mastered both logistics and customer service in ways that are the envy of any industry. If they can make automation work at scale, a number of of chains will seek to replicate its success.

Tech

Reservations Services Test Google Integrations for Faster Booking

4 months ago

We can already search through hotel and flight bookings on Google. It's about time that we're able to do that for restaurant reservations, too.

Tech

Indian Delivery Business Swiggy Is Raising $600 Million

4 months ago

Swiggy emerged from India's delivery battles this summer as the sector's second unicorn. But to keep up with competition, even unicorns need outside help to fund growth that delivery fees wouldn't come close to funding.