Tech

Tech

Restaurants Argue Efficiency and Safety in Cashless Push

11 months ago

We're not going to be the ones claiming that the old ways are the best ways, but we will argue that we don't know if tech providers and restaurants have thought this through all the way.

Tech

Yelp’s New Nowait Kiosks Take Aim at the Host Stand

11 months ago

Call us traditional — because we are on some matters — but we'd rather be greeted and check in with a human. Then we're happy letting the computer program run its course.

Tech

Spyce Wants to Talk About Robots, Not Workers

11 months ago

Automation has some key benefits to the industry. But we'd like a closer look under the hood before Spyce gets anointed (again) as the next great thing.

Tech

Restaurants Downsize or Redecorate to Accommodate More Delivery Business

11 months ago

We've been writing about this all year long, but we're seeing even more physical manifestation of these changes as more chains remodel.

Tech

Grubhub Is Pouring Money Into Rapid Expansion Across U.S. Markets

11 months ago

Like every delivery service has been saying all year, rapid market expansion is key for the services who will be successful in this space. In the race to be the one to offer the best deal to everybody, Grubhub claims it's the one to beat right now.

Chains

China’s Hotpot Giant Will Use Robots for Orders and Serving

11 months ago

Haidilao has mastered both logistics and customer service in ways that are the envy of any industry. If they can make automation work at scale, a number of of chains will seek to replicate its success.

Tech

Reservations Services Test Google Integrations for Faster Booking

11 months ago

We can already search through hotel and flight bookings on Google. It's about time that we're able to do that for restaurant reservations, too.

Tech

Indian Delivery Business Swiggy Is Raising $600 Million

11 months ago

Swiggy emerged from India's delivery battles this summer as the sector's second unicorn. But to keep up with competition, even unicorns need outside help to fund growth that delivery fees wouldn't come close to funding.

Tech

Uber Eats’ Growth Strategy: Speed, Suburbs, and Self-Service

11 months ago

Uber Eats has proven its model is easily replicable in new markets, and it continues to increase its speed of growth. A new feature, just announced, aims to speed it up even more: now restaurants can sign up to work with Uber Eats on their own, no salesperson (or sales process) required.

Tech

Square’s New Device Targets Counter and Table Service Restaurants

11 months ago

As with most of its hardware, the new Square Terminal can be adapted to fit a number of businesses. But it's well-suited for the types of restaurants who accept payment at the counter or at the table.

Tech

OpenTable CEO Is Out as Kayak Team Takes Lead

11 months ago

The complete consolidation of Kayak and OpenTable's teams means OpenTable — Booking Holdings' only restaurant business — won't have a dedicated leader. It's disappointing to lose one of the few female CEOs in the restaurant tech space, especially the one who's arguably the most visible.

Tech

SevenRooms Is Building an Alexa Skill for Restaurant Operators

11 months ago

Amazon's Alexa has already proven its value to consumers at home, but integrating voice technology into front of house restaurant operations could be a true time-saver for busy staff.