Resy CEO Ben Leventhal on Restaurant Tech’s Connected Future


Skift Take

Resy wants to solve the technical problems that frustrate the people running restaurants. Personalization is one thing, but the real value will be created by software platforms that talk to each other.

When will the diverse technologies that help run a restaurant finally become connected? Ben Leventhal, CEO and co-founder Resy, said at Skift Restaurants Forum Monday that creating more powerful connected software-as-a-service platforms for restaurants is where the future of the sector lies. Reservation tech can only go so far if it doesn't interface with other restaurant systems, helping staff and managers better handle the demands of day-to-day operations. "You're going to actually have services that talk to each other," said Leventhal. "How do you make a choice on something other than pricing? They should make choices on: does this speak to how I run my restaurant, does this speak to how I serve my customers? What they have is choice and we're going to look back in five years [and find the power of systems that speak to each other]." Earlier this year, Resy began an international expansion with the acquisition of Spanish high-end reservation app ClubKviar as well as partnerships