Restaurant Megatrends 2018: Ordering and Payment Tech Create Haves and Have-Nots
Photo Caption: Popular — and growing — chain Sweetgreen operates cash-free.
Skift Take
As restaurants streamline their operations and hone app-based loyalty programs, technology dictates the divide between those who can participate and those who can't.
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We've just released our first annual restaurant industry trends forecast, Skift Megatrends 2018. You can read about each of the trends on Skift Table as well as download a copy of our magazine here.
Cash-only used to be a practical and even quirky feature of plenty of bars and restaurants, but the pace and prevalence of technological growth is shifting the tide. At the same time, restaurants are working to streamline operations, and introducing mobile order and cashless transactions helps restaurants fulfill more orders for more customers.
Cashless transactions and digital ordering are working for plenty of restaurants from large chains like Sweetgreen to smaller, solo locations, like Union Square Hospitality Group’s Caffe Marchio in New York. (Other restaurants in the group, Daily Provisions and Martina, are also cash-free.)
Consumers are carrying less and less c
