Author: Erika Adams

Chains

The Cheesecake Factory Struggles With Rising Labor Costs

3 years ago

Labor costs took up 36 percent of Cheesecake Factory's total sales, and management isn't happy with it. We expect to see the company testing different methods of labor cost-cutting in the near future.

Tech

Grubhub Shuts Down Eat24

3 years ago

This decision comes as no surprise. Unlike Seamless, Eat24 didn't have the same brand identity with its core customers. If there's no potential customer blowback, it makes more sense to convert those users over to Grubhub.

Chains

McDonald’s Delivery Business Is Booming

3 years ago

McDonald's is proving just how profitable delivery can be for restaurants in this space. For the chains that continue to hold back on delivery, it's their loss.

Strategy

ThinkFoodGroup CEO Details What’s Next for The Bazaar by José Andrés

3 years ago

When Andrés cemented the Bazaar partnership with SBE nine years ago, it was a big brand-building opportunity for ThinkFoodGroup. Now, everybody wants to be associated with Andrés, and the company no longer has to keep turning Bazaar expansion opportunities down.

Tech

Grubhub Buys LevelUp for $390 Million

3 years ago

How soon until Grubhub users start earning loyalty points per delivery order placed?

Chains

The Cost of Remodeling a Fast-Fine Concept

3 years ago

It's hard to go a week without hearing of a restaurant that has newly embraced some type of fast-casual, fast-fine, fine-casual model. Here, we look at the costs associated with actually making that leap through the lens of a regional Southern sandwich chain.

Chains

Papa John’s Fall Is Hurting Papa John’s Franchisees

3 years ago

Turns out, it's really hard to distance yourself from the company's racist founder when his name is blazed across every pizza box.

Tech

Yelp Adds Health Code Ratings to Restaurant Pages Nationwide

3 years ago

Consumers will benefit from easily accessible restaurant health data, as long as the information is always correct and up-to-date.

Tech

U.S. Diners Are Not Clamoring for Robot Waiters, Yet

3 years ago

The restaurants that get new technology right will be the ones that use it as support for more memorable face-to-face experiences.

People

DoorDash Poaches New CFO From Uber

3 years ago

DoorDash CEO Tony Xu scooped up Uber's global head of finance in part because of his experience helping prepare Uber for its incoming IPO. Watch out, Grubhub.

Tech

Chipotle’s New In-App Delivery Means Less Clicks to Get Your Fix

3 years ago

The move makes sense from all angles: Chipotle drives up digital sales, DoorDash builds on its white label service, and customers benefit from a more seamless ordering process.

Operations

What Kind of Work Can a Tipped Worker Work?

3 years ago

If the tip credit didn't exist, we wouldn't be having this conversation.