Author: Erika Adams

Operations

Washington, D.C. Voters Chose to Eliminate the Tipped Minimum Wage

3 years ago

Regardless of whether you support the legislation or not, this decision will deeply affect the state of D.C.'s restaurant industry.

Marketing

The World’s 50 Best Restaurants Winners for 2018

3 years ago

Some shifts and surprising snubs are deflecting attention from the same handful of restaurants that shuffled positions amongst the top slots.

Marketing

What to Expect from the World’s 50 Best Restaurants, 2018 Edition

3 years ago

We hope to see some much needed diversity on the list this year.

Tech

Food Delivery Services Can’t Find Enough Drivers to Meet Demand

3 years ago

Drivers are a key metric of growth for third-party delivery services, so this is a huge problem for Grubhub and its competition in the space. Consolidation could be in the future for the services that can't figure out how to handle issues like driver hiring and retention while relentlessly chasing scale.

Tech

Uber Eats Boss: All We Think About Is the Customer

3 years ago

Using data to drive personalized customer interactions means everything in Uber Eats' approach to growth. If the delivery service has its way, it'll be able to predict what you want to eat before you can even finish asking the question.

Tech

Chinese Restaurant Review and Delivery Platform Meituan Plans $6 Billion IPO

3 years ago

Meituan offers a lot more to consumers than what Yelp or Grubhub can do at this point, but you can bet that U.S. competitors in this space are watching that valuation closely.

Chains

Chipotle Is Tired of Being Behind on Digital Strategy

3 years ago

New Chipotle CEO Brian Niccol is aggressively pushing to lead on innovation. It's injecting some welcome momentum into a company that's been lagging behind in recent years.

People

4 Big-Picture Insights Into Modern Hospitality

3 years ago

Love and inclusion and fostering community are all great aspects of restaurant hospitality. But as restaurant titans fall around us, that's all still easier said than done.

Operations

How Restaurants Are Adapting to the Rising Minimum Wage

3 years ago

Menu prices are going up, and we're just going to have to deal with it.

Chains

Chipotle Relocates to Southern California

3 years ago

We wonder how ditching health-conscious, outdoorsy, active Denver will affect the brand's image, since it's leaning so heavily on ad campaigns promoting fresh, healthy ingredients.

Chains

For Fast Food Chains, Are Value Menus Worth It?

3 years ago

Value menus offer a cheap and convenient buy for existing customers, but the $1 menu items aren't attracting tons of new customers to the chains.

Tech

Hospitality Giant Buys Delivery Service Waitr for $308 Million

3 years ago

With the influx of money and exposure from the deal, Waitr will be better positioned to compete as Grubhub, DoorDash, and Uber Eats rapidly expand into the second and third tier markets that Waitr previously dominated.