Erika Adams

Chipotle's integrated partnership with DoorDash and the extra investment in building out in-store delivery efficiencies has been paying off well for the chain. Plus, it doesn't hurt that burritos are the perfect delivery food.

Independent restaurants might rely more heavily on third-party apps to drive digital orders, but quick-service restaurant chains are doing just fine hooking in customers through their own branded mobile apps.

McDonald's is going full speed ahead with its Uber Eats integration, but at what cost? Some operators are saying that the system's delivery economics are unsustainable, and, eventually, that's going to have to change.

Nearly one in ten working Americans held a job in the restaurant industry in January. In the race to hire and retain skilled staff members, restaurants need to be investing in every aspect of employee welfare to consistently attract team members who want to stick around.

For the restaurateurs who can afford the upfront development costs, investing in a proprietary delivery system offers way better profit margins — and, often, a better customer experience — than third-party delivery services.

The operator complaints regarding McDonald's costly store remodels were an inevitable part of the revamp process. How CEO Steve Easterbrook handles the complaints, though, is going to be the difference between whether this giant project works or not.

Olo, 7shifts, and Chowbus were among the companies that started out the year on a financial high note.

RBI's brands (Burger King, Tim Hortons, and Popeyes) each have been reporting mediocre comparable store sales in recent quarters. This new leadership structure may provide the boost the company needs.

Memorable design can invite diners to linger over a great restaurant experience just as much as a stunning plate of food. At Bastion in Nashville, Tenn., the building's unique physical dimensions help to facilitate as many personal interactions between staff and diners as possible.

For restaurants, loyalty is not just a service to thank repeat customers. It’s an incredibly effective data acquisition strategy that is an increasingly vital component of any restaurant’s operations, from discount-driven chains to fine dining experiences.