McDonald’s Spent $50 Million on TV Advertising in April

Papa John’s Claims It’s Still on Track Despite More Losses

Google Wants to Tell You What to Eat

Author: Erika Adams

Chains

Chipotle Says It Has Built a Profitable Delivery Business

3 years ago

Chipotle's integrated partnership with DoorDash and the extra investment in building out in-store delivery efficiencies has been paying off well for the chain. Plus, it doesn't hurt that burritos are the perfect delivery food.

Tech

Chain Restaurants’ Apps Drive Digital Orders Despite Third-Party Challengers

3 years ago

Independent restaurants might rely more heavily on third-party apps to drive digital orders, but quick-service restaurant chains are doing just fine hooking in customers through their own branded mobile apps.

Chains

McDonald’s Operators Are Worried by the Chain’s Huge Delivery Success

3 years ago

McDonald's is going full speed ahead with its Uber Eats integration, but at what cost? Some operators are saying that the system's delivery economics are unsustainable, and, eventually, that's going to have to change.

Operations

U.S. Restaurants and Bars Added More Jobs Than Most Other Industries in January

3 years ago

Nearly one in ten working Americans held a job in the restaurant industry in January. In the race to hire and retain skilled staff members, restaurants need to be investing in every aspect of employee welfare to consistently attract team members who want to stick around.

Operations

Dig Inn Launches In-House Delivery System

3 years ago

For the restaurateurs who can afford the upfront development costs, investing in a proprietary delivery system offers way better profit margins — and, often, a better customer experience — than third-party delivery services.

Chains

McDonald’s CEO Isn’t Concerned About Franchisee Unrest

3 years ago

The operator complaints regarding McDonald's costly store remodels were an inevitable part of the revamp process. How CEO Steve Easterbrook handles the complaints, though, is going to be the difference between whether this giant project works or not.

Tech

January Restaurant Industry Funding: Labor Tech and Loyalty Startups Raise Millions

3 years ago

Olo, 7shifts, and Chowbus were among the companies that started out the year on a financial high note.

Chains

Starbucks’ Diversity and Inclusion Training Presents More Challenges

3 years ago

Starbucks dreams of being a welcoming place for all — paying customers or not. It sounds like a great goal, but it requires a ton of resources to get there.

Chains

Restaurant Brands International CEO Is Out in Executive Shakeup

3 years ago

RBI's brands (Burger King, Tim Hortons, and Popeyes) each have been reporting mediocre comparable store sales in recent quarters. This new leadership structure may provide the boost the company needs.

Design

Designing a Restaurant for Diner Interaction

3 years ago

Memorable design can invite diners to linger over a great restaurant experience just as much as a stunning plate of food. At Bastion in Nashville, Tenn., the building's unique physical dimensions help to facilitate as many personal interactions between staff and diners as possible.

Strategy

Restaurant Megatrends 2019: The Battle for Loyalty Takes Place on Multiple Fronts

3 years ago

For restaurants, loyalty is not just a service to thank repeat customers. It’s an incredibly effective data acquisition strategy that is an increasingly vital component of any restaurant’s operations, from discount-driven chains to fine dining experiences.

Strategy

Proposed Paper Receipt Ban Misses Larger Issue

3 years ago

Now that plastic bags and straws are out of the way, a San Francisco lawmaker has introduced legislation to ban paper receipts. Sustainable restaurant operations are important, but are these bans the best use of the industry's resources when it comes to downsizing environmental impact?

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