News

Treating every interaction as an opportunity to make people feel seen and valued, a tenet of the bestselling book by Will Guidara, applies as much to meetings and incentives as it does to restaurants and hotels.

IAG’s steady-but-unspectacular quarter was enough to spook the market. The European airline group remains hugely profitable, but Friday’s numbers left many industry-watchers wanting (even) more.

Say what? Yes, Airbnb is testing adding a "What" box to the search interface atop its homepage. If it works, then over the next few years it may transform the way people look for a place to stay.

Expedia’s B2C and B2B segment strategy is taking off. The B2B side continues to grow, while the consumer division is finally steadying after a long tech overhaul.

Reserve Now, Pay Later is giving an unexpected boost to Airbnb's outlook for the year. It is rare for a new feature to have such as immediate impact.

“This has been a very bumpy year,” President and CEO Kurt Ekert told Skift. Here’s how Sabre plans to break through it. 

American, Delta, and United said they would offer refunds to customers who want to cancel their flights during the government shutdown, even if their flights aren’t impacted by the FAA cuts.

Hyatt’s rough quarter shows the strain of a corporate restructuring and Hurricane Melissa. But new profits from a co-branded credit card and gains from adopting AI suggest a brighter 2026.

Neither Qatar Airways nor Cathay Pacific provided details on the transaction. Is it a matter of Qatar balancing its balance sheet? Or could Cathay Pacific consider defecting from the Oneworld alliance in favor of joining Air China in the Star Alliance?

The MENA region’s tourism success now depends less on attracting visitors and more on empowering locals to see themselves as part of the experience.

Loyalty is shifting from status to substance. For banks, embedding protection and care into cardholder benefits offers a powerful path to deeper engagement and long-term trust.

The perennial tug between Tripadvisor and Viator experiences, and the consequent market confusion, will seemingly persist under the new strategy as neither will be the lead experiences brand. Hotel metasearch will be downplayed but managed for profitability.