News

Chains

Applebee’s and IHOP Plot an Inspired Tech Turnaround by 2022

5 years ago

Dine Brands' CEO Stephen Joyce remains quiet on how exactly Applebee's and IHOP will improve their technology further, but the activity assures me the company is not resting on its laurels.

Chains

IHOP Will Open in Pakistan This Year

5 years ago

With IHOP's problems in the U.S. all but resolved, the chain has full license to seek added revenue overseas.

Tech

New OpenTable Policy Tees Up Fight for Diner Data

5 years ago

Kayak CEO Steve Hafner says that 'nothing has changed here' in regard to the OpenTable customer data that restaurants control. But the policy change has potential to set a precedent for how all tech vendors share information with restaurants.

Chains

Pizza Chains Usher in New Era in Delivery Through Third Parties

5 years ago

Papa John's and Pizza Hut partnering with DoorDash and Grubhub give them access to an entirely new consumer base each company needs. But they will need more than this to dethrone Domino's.

Chains

Former OpenTable Executive Joins Papa John’s Board

5 years ago

Papa John's needs all the help it can get, and these new board appointments are steps in the right direction.

Independents

Instagram-Friendly Dim Sum Keeps Customers Coming Back

5 years ago

It's not every day a chef or restaurateur gets to describe a menu item as providing "a hilarious puking effect."

Marketing

McDonald’s Spent $48 Million to Push Bacon in February

5 years ago

It's that time of year — sports continue to reign supreme as chain restaurants' preferred destination for airing TV spots, with some exceptions.

Chains

Shake Shack Tests Four-Day Work Week

5 years ago

This sounds great in theory, but we want to know more about how this works with a labor force that largely relies on an hourly pay structure.

Chains

The Strategy Behind Chipotle’s Loyalty Play

5 years ago

What makes customers spend money with Chipotle? The loyalty program will go a long way in helping the company to figure that out and influence future purchasing behavior.

Chains

Burger King Hopes to Lure Morning Crowd with $5-a-Month Coffee

5 years ago

Sure it's cheap, but what about quality? The chain might claim some business from rival McDonald's, but it's unlikely to sway people from their morning Starbucks or Dunkin.

Chains

Craft Coffee Roasters Force Big Coffee’s Hand

5 years ago

As smaller operations catch on and consumers become more educated about coffee, big brands will be forced to adapt and innovate. But in this competition, it could all come down to price for the consumer.

Chains

Popeyes Shuffles Executive Ranks

5 years ago

Popeyes reported strong sales growth in 2018, but it needs to start expanding its footprint more quickly.