News

Tech

Large Yelp Shareholder Pushes for a Board Shakeup

5 days ago

The investors demanding change aren't wrong: Yelp has lost momentum and market share in recent quarters to competitors like Google and Facebook, and it needs a refresh.

Food

New on the Menu: Jack in the Box’s Late-Night Proposition

5 days ago

If there's one theme in this installment it's that the healthy eating push that many chains have promoted doesn't mean that fast food is going to ditch the calorie bombs for which they've become known for.

People

U.S. Restaurants and Bars Added Over 20,000 Jobs in November

1 week ago

While hiring slowed within the larger leisure and hospitality category in the past month, restaurants and bars were an outlier. In that area, operators can't find staff fast enough.

Tech

Goldbelly Buys Its Long-Distance Restaurant Delivery Competitor FoodyDirect

1 week ago

Goldbelly is now the dominant player in its space, but it's still to be seen how big that space is and what the appetite is for long-distance ordering.

Operations

Payment Apps Help Starbucks and Others Avoid Credit Card Swipe Fees

1 week ago

More loyalty, more customer spending data, and lower fees — what's not for a restaurant to love about apps that facilitate payments?

Independents

How Reduced Hours Refined a Restaurant’s Reach

1 week ago

Work-life-balance doesn't have to be a foreign phrase in restaurants, but making the work part profitable enough to allow for life and balance is a challenge unless you find the right formula.

Tech

Yum Brands’ Franchisees Don’t Pay Delivery Fees, Thanks to Grubhub Partnership

1 week ago

Yum Brands' size and scale allows it to negotiate much better deals on delivery partnerships, as executives outlined during the company's annual investor day. No wonder Taco Bell and KFC franchise owners are so excited to participate in the Grubhub integration.

Tech

Amazon Restaurants Still Lags Far Behind U.S. Delivery Rivals

1 week ago

The tech giant's restaurant business arm hasn't grown very much, perhaps by design, but an acquisition or two can change that.

Chains

Pizza Hut Says Its Tech Innovations Haven’t Worked Yet

1 week ago

On one hand, the company has made great strides in upping its digital prowess. But on the other, many of its outdated U.S. outposts do not scream modern technology.

Marketing

McDonald’s Spent Over $52 Million on TV Advertising in November 2018

1 week ago

Football means food advertising this time of year and the networks that have it get the advertising dollars.

Chains

Fazoli’s Loyalty Play Is Built on Data and Breadsticks

1 week ago

It's not just about discounts for diners. A well-executed loyalty program can open up a window into customer behavior and feedback that hasn't previously existed for most restaurants.

Chains

Applebee’s and IHOP Prove Marketing Gimmicks Can Boost Sales

2 weeks ago

We're not saying there is anything wrong with Dollar Jollys or Grinch Pancakes, we're only claiming we don't understand why you can't focus on selling menu items based on taste or quality.