News

Tech

Instacart Promises to Change Its Misleading ‘Tip’ Policy

2 weeks ago

There's a real question whether any of the food delivery companies are economically viable once the influx of venture capital cash gets cut off. When they resort to stealing tips from low-paid workers, their future seems even more in doubt.

Tech

Chain Restaurants’ Apps Drive Digital Orders Despite Third-Party Challengers

2 weeks ago

Independent restaurants might rely more heavily on third-party apps to drive digital orders, but quick-service restaurant chains are doing just fine hooking in customers through their own branded mobile apps.

Tech

Restaurant Reservation Services Battle Over Valentine’s Day Discovery (and Beyond)

2 weeks ago

We don't want to judge, but do you really want an app telling you the romantic place to go? Save the special occasion advice for human intelligence.

Chains

Panera Bread Ends Its Pay-What-You-Want Experiment

2 weeks ago

While it's noble to raise awareness about hunger in the U.S., having customers pay what they choose for lunch is not the smartest way to go about it from a business perspective. Panera Bread knows that now.

Chains

McDonald’s Operators Are Worried by the Chain’s Huge Delivery Success

2 weeks ago

McDonald's is going full speed ahead with its Uber Eats integration, but at what cost? Some operators are saying that the system's delivery economics are unsustainable, and, eventually, that's going to have to change.

Chains

Why Papa John’s Could Become the Next Olive Garden

2 weeks ago

The Starboard-backed pizza chain is in need of stark changes just like Olive Garden was in 2014. But in Papa John's case, all problems lead back to founder John Schnatter.

Chains

Papa John’s Accepts $200 Million Investment From Activist Hedge Fund

2 weeks ago

The struggling pizza chain did not fancy offers from third parties willing to purchase it outright, but for $200 million, it's willing to make Starboard's CEO the chairman of the company.

Independents

Starbucks Rival Luckin Coffee Considers U.S. IPO

2 weeks ago

Is Luckin Coffee coming to America? Probably not in the near term. But an IPO would offer the startup extra capital to burn through to build the thousands of more stores it has planned.

Operations

U.S. Restaurants and Bars Added More Jobs Than Most Other Industries in January

2 weeks ago

Nearly one in ten working Americans held a job in the restaurant industry in January. In the race to hire and retain skilled staff members, restaurants need to be investing in every aspect of employee welfare to consistently attract team members who want to stick around.

Operations

Dig Inn Launches In-House Delivery System

2 weeks ago

For the restaurateurs who can afford the upfront development costs, investing in a proprietary delivery system offers way better profit margins — and, often, a better customer experience — than third-party delivery services.

Chains

Pizza Delivery Is the Real Competition Over Super Bowl Weekend

3 weeks ago

It's the biggest pizza day of the year, but no pizza chain wants to spend top dollar for TV advertisements during the Super Bowl. Instead, companies have other plans to bring customers to their stores.

Chains

McDonald’s Global Growth Provides Cover for U.S. Declines

3 weeks ago

McDonald's growth won't come in the U.S., where there's not much space to grow. It's going to be elsewhere, so it shouldn't let concerns about the U.S. market hold back global growth.