News

Tech

Slice Wants TripAdvisor to Help It Compete With Pizza Delivery Rivals

6 years ago

It's interesting that a pizza delivery company doesn't view the likes of Grubhub or OpenTable as its main competitors. But the company is banking on TripAdvisor to bring even more traffic and sales to its list of 10,000 or so clients.

Chains

Papa John’s Failures Can Be Measured in the Double Digits

6 years ago

It's a long way back for the pizza chain, which should first focus on making its former CEO go away before winning back customer approval.

Independents

New York’s 2019 Michelin Guide Restaurants Announced

6 years ago

In the new Guide, only two out of 76 starred restaurants are helmed by women. When it comes to the lack of diversity on the list, how long will the new director's "we only focus on the food" excuse hold out?

Food

New on the Menu: Forget Turkey, It’s McRib Time of Year (Again)

6 years ago

We've purposefully stayed away with the season of pumpkin spice items in order to focus on what matters: turkey-themed offerings and the ubiquitous/elusive McRib.

Tech

Uber Eats Will Triple Staff in Europe, the Middle East and Africa

6 years ago

With all this attention on delivery outside of Asia, Uber Eats and its rivals are clear that they have to focus elsewhere for growth, and that focus is becoming fierce.

Chains

El Pollo Loco Franchisee’s Lawsuit Keeps Chain From Competing Nearby

6 years ago

Expect more franchisees to assert their power in the coming year as they seek to battle rising costs by calling out contracts they are increasingly finding restrictive.

Operations

The New Fast Food Labor Force Is Increasingly Senior Citizen

6 years ago

This is a feel-good approach to what is a complicated challenge: Many seniors in the U.S. can't support themselves on their retirement. Restaurants are able to both provide help and take advantage of these problems.

Operations

Restaurant Reservations Now: Soft Landings, CEO Shuffles and New Tech

6 years ago

The reservations landscape has changed significantly over the past year. While the big players are (mostly) the same, new technology, new leadership, and new strategies keep the game interesting.

Tech

Resy Acquires Reserve to Better Challenge OpenTable

6 years ago

The deal consolidates two young players in the market, each touting a strong roster of restaurants.

Chains

Shake Shack CEO: Labor Will ‘Probably Always Be Our Greatest Challenge’

6 years ago

CEO Randy Garutti is right: Shake Shack has "got to win" on labor in order to keep up with the company's wide-ranging expansion plans.

Chains

Starbucks Wants to Get to Know You Better

6 years ago

Starbucks hopes digital loyalty plus face time with in-store employees will help continue its turnaround. Earlier access to egg nog lattes and other holiday drinks — available a full week earlier than last year — won't hurt, either.

Chains

Starbucks Speeds Up Its Beverage Innovation to Stay Relevant

6 years ago

Speed and convenience rule the day at Starbucks as it works to grow and stay relevant.