News

Chains

McDonald’s CEO Isn’t Concerned About Franchisee Unrest

3 weeks ago

The operator complaints regarding McDonald's costly store remodels were an inevitable part of the revamp process. How CEO Steve Easterbrook handles the complaints, though, is going to be the difference between whether this giant project works or not.

People

Innovative Restaurateurs: Sam Fox Aims to Double the Size of His Empire by 2022

3 weeks ago

Sam Fox has always been a big deal out west. Now, he’s ready to replicate that success in new markets across the country.

Tech

January Restaurant Industry Funding: Labor Tech and Loyalty Startups Raise Millions

3 weeks ago

Olo, 7shifts, and Chowbus were among the companies that started out the year on a financial high note.

Chains

What 7 Analysts Predict for McDonald’s Coming Earnings Report

3 weeks ago

Our big questions: Can McDonald's make franchisees and customers happy in 2019?

Chains

Chili’s Bets Big on Its New Value Menu

3 weeks ago

Chili's isn't all too concerned with converting value-focused customers into higher spenders at this point. The company is choosing to ride out the foot traffic momentum, at a time when many restaurants are struggling with the metric.

Marketing

Restaurant Megatrends 2019: Google’s Domination of Local Discovery Is Almost Complete

3 weeks ago

The evolution of Google’s Search and Maps products from web-centric to IRL have made searching, booking, and navigating to restaurants a seamless experience and handed Google the lion's share of local discovery.

Design

Restaurant Megatrends 2019: Product Development Looks to Consumers’ Micro-Feedback

3 weeks ago

There’s no doubt that competitive markets require businesses to continually strive to meet consumer demands if they’re to remain relevant. Companies that provide restaurant-supporting software are no exception to this rule. Incorporating consumer feedback on a micro level has proven to be a successful approach to product development.

Food

Restaurant Brands and Big Food Are Blamed for Obesity and More

3 weeks ago

Unlike the tobacco industry, the restaurant industry and health can find a middle ground where there are profits without devastating health results. But things will have to change at some big brand to make this happen.

Chains

Starbucks Runs Into Early Troubles With Uber Eats Partnership

3 weeks ago

There are a couple of ways Starbucks Delivers could go wrong. First is Starbucks' efforts are tied to two completely different companies. The possibility also remains that by growing its store footprint too quickly in the U.S. and China, the chain could be shooting itself in the foot.

Chains

Starbucks’ Diversity and Inclusion Training Presents More Challenges

3 weeks ago

Starbucks dreams of being a welcoming place for all — paying customers or not. It sounds like a great goal, but it requires a ton of resources to get there.

Operations

Restaurant Megatrends 2019: Blockchain Brings Transparency to Sourcing… If Restaurants Care

3 weeks ago

Blockchain has the potential to massively aid in identifying issues along a supply chain, but its real world applications are still being tested and validated, and large scale impacts still stand to be seen.

Chains

Starbucks Earnings Suggest It Is Unfazed by New Competition

4 weeks ago

The coffee chain beat analysts' estimates across the board on Thursday. Perhaps it is not growing as fast as we originally predicted.