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For an industry built on hospitality, hotel customers are too often treated as commodities. The business model of selling rooms and measuring financial success by the number of heads in…

Marriott is not just trying to building hotels—it's after an ecosystem. From treehouse suites in Costa Rica to AI-driven personalization, Capuano’s vision is about owning the full traveler journey and capturing every wallet size along the way.

Booking.com wants to engineer a future where payments unlock the full travel journey. As AI and agentic systems loom, it is making the case that the its future lies in easing friction, striving to be hyper-local, with fintech as a foundation.

Delta is adding more routes to Israel as it sees strong demand and a more stable environment following the ceasefire agreement to the Israel-Gaza war.

Travel talent is overdue for a rebrand. The future isn’t about fighting AI, it’s about doubling down on the human edge. For hospitality to thrive, it must tell a better story.

Grand Metropolitan Hotels acquired Signature Hotels to strengthen its position in the UK, India, and elsewhere. Plus other hotel deal and development news.

ITC Hotels announced the launch of its new premium brand, Epiq Collection. Plus more hotel deal and development news.

The shutdown appears to be amplifying Washington’s tourism downturn, but underlying national softness in hotel demand makes it hard to isolate the damage.

Customer expectations are at risk of outgrowing traditional loyalty models. Simple reward programs have evolved into complex point schemes that new technology and changing traveler behavior are quickly outpacing. The…

An IPO just a few years after Ritz-Carlton Yacht Collection's maiden voyage would be ambitious, though the CEO also raised the possibility of getting "gobbled up."

Marriott CEO Anthony Capuano says the company is fine-tuning its approach to everything from acquisitions to AI to talent development, with Gulf Cooperation Council countries emerging as a testing ground for its evolving tactics.

Jim Murren, chair of the UAE’s gaming authority, expects to see up to four integrated resorts in the UAE in the coming years.