News

Operations

As Technology Expands, So Does the Definition of ‘Restaurant’

7 months ago

Digital technology has caused such an evolution in the restaurant industry that even official channels like the National Restaurant Association are modifying how they look at the industry.

Chains

Chuck E. Cheese Is Reinventing Itself as a Millennial Parent Hangout

7 months ago

No one goes to Chuck E. Cheese for the food. So this is clearly an eatertainment play; almost like a Dave & Buster's for kids.

Marketing

Ahead of IPO, Postmates Ups Marketing Efforts in Key Urban Markets

7 months ago

Postmates has always done well in densely-populated, urban markets — just look at its logo. This new campaign, focused on delivery as a way of life in cities, is a smart way to capture diners' attention immediately.

Operations

A Costly Investment in Staff Training Technology Pays Off

7 months ago

For the Dead Rabbit's owners, this investment was worth every penny.

Tech

Uber Eats Lands at Toronto’s Pearson Airport

7 months ago

Competition for footprint, restaurant partners, and drivers is fueling delivery service growth across the country and beyond, but these types of partnerships make us realize mobile food ordering and delivery pretty indispensable.

Operations

Job Growth in U.S. Restaurants and Bars Jumps in March

7 months ago

After a sudden, surprising slowdown in February, it's good to see the numbers rebound this month.

Marketing

Uber Eats Gets Bang For Its Advertising Buck During the NCAA Tournament

7 months ago

Uber Eats' commercials were hard to miss during the NCAA tournament. I'm sure Subway and McDonald's did not mind the free advertising either.

Chains

Delivery Strategy Doesn’t Matter When Guests Come for the Fun, Not the Food

8 months ago

As more and more chains beef up their delivery sales, Dave & Buster's and similar "eatertainment" concepts are instead relying on their ability to get customers off the couch and into their stores.

Chains

Red Robin’s CEO Is Out

8 months ago

That brand turnaround didn't come fast enough to satisfy company stakeholders.

Chains

Jack in the Box Franchisees Call for CEO’s Removal … Again

8 months ago

Jack in the Box is not the only restaurant chain dealing with franchisee unrest. But it does appear that its relationship with operators will not be salvaged at this point. A sale of the company is what both the company and franchisees really want.

Strategy

What It Takes to Run an Entirely Organic Burger Chain

8 months ago

The food sourcing headaches are plentiful, but the ability to raise prices because of the organic label is worth it.

Chains

Chick-fil-A Is Falling Out of Favor With U.S. Airports

8 months ago

Chick-fil-A has a long history of donating money to conservative groups, and it's starting to plague the chain in historically liberal cities.