News

Chains

Restaurant Megatrends 2018: Fast Food Drops the Corporate Voice in Favor of Personality

6 years ago

As competition in the quick service market intensifies, having a rebellious streak that engages potential customers and differentiates concepts from dozens of similar brands no longer seems like a risk, but a necessity.

Marketing

Reba McEntire Is the Next Colonel Sanders in KFC Ads

6 years ago

KFC's revolvingcolonel campaign continues to be one of our favorites in the industry, and Reba only makes it better.

Independents

Restaurant Megatrends 2018: Restaurants Make Sustainability Visible

6 years ago

With local sourcing no longer serving as a trend, but increasingly as the status quo, restaurants are making their commitments to sustainability more visible to diners than ever before, with specific design elements at the forefront of their efforts.

Chains

Fast Food’s Success Is Hurting Starbucks’ Bottom Line

6 years ago

As businesses from convenience store to fast casual restaurant up their coffee game, Starbucks seems to be feeling the squeeze. Expanding its holiday offerings beyond coffee didn't help much, either.

Food

8 Ways Restaurants and Guests Get Wine Ordering Wrong

6 years ago

There's just one way to get things right: If a restaurant decides to have a sommelier on staff, they should help you improve your meal and that's really it.

Tech

Restaurant Megatrends 2018: Good Content Is the Path to Bot Recommendations

6 years ago

In a race to personalize everything, from your news feed to the ads you see, companies are embracing artificial intelligence to get to the perfect answer. But it's going to take much more human curation before the robots take over.

Chains

Burger King Charges More for Faster Burgers to Prove a Point About Net Neutrality

6 years ago

As is usual in cases where brands step out of their lane, we can hear the cries of "stick to hamburgers." We like the lane BK got into here.

Tech

WeChat’s Big Rival Is a Restaurant App That Lets Consumers Do Nearly Everything

6 years ago

There's been a battle over local discovery in the U.S. and Europe for ages. Meitun's payment- and booking-first approach is clearly the way to go with both consumers and restaurants and bars.

Tech

Restaurant Megatrends 2018: Logistics Complicate Ambitious Delivery Algorithms

6 years ago

Delivery companies have done well to incorporate as much efficiency-supporting technology as possible, but the real barrier to total optimization will continue to be the complicated logistics of real life. 

Independents

Harrods Wants Regular Diners in Its Food Halls, Not Just Tourists

6 years ago

With food halls on the rise, Harrods doesn't have any excuse to still be stuck in the past.

Chains

Restaurant Megatrends 2018: Chains Turn to Famous Chefs for Menu Development

6 years ago

Over the past few years, established chains have turned to chefs to add a dose of authenticity to their menus and a refresh to their brands. A chef and chain partnership adds value but should be only one part of a brand's reinvigoration.

Chains

Burger King’s Owner Has Its First C-Suite Tech Boss

6 years ago

The young guns in the C suite at RBI have significant tech ground to make up against their rivals. Kobza will need to move fast.