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New Report: Building Airline Loyalty in an Age of Uncertainty

Amid economic, geopolitical, and environmental volatility, consumer appetite for travel has paradoxically grown even stronger. For airlines, there’s a massive opportunity in this moment to gain market share by capturing deeper customer loyalty. 
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China’s Changing Airlines: 10 Things to Know

China’s 'Big Three' airline groups are still struggling to turn a profit. Domestic travel remains strong, but flights to and from places like Thailand, North America, and Europe are a challenge. Air China and China Eastern are losing money, while China Southern is scraping by with a slender margin. In this week's feature story we ask why.