News

Chains

Papa John’s Failures Can Be Measured in the Double Digits

1 month ago

It's a long way back for the pizza chain, which should first focus on making its former CEO go away before winning back customer approval.

Independents

New York’s 2019 Michelin Guide Restaurants Announced

1 month ago

In the new Guide, only two out of 76 starred restaurants are helmed by women. When it comes to the lack of diversity on the list, how long will the new director's "we only focus on the food" excuse hold out?

Food

New on the Menu: Forget Turkey, It’s McRib Time of Year (Again)

1 month ago

We've purposefully stayed away with the season of pumpkin spice items in order to focus on what matters: turkey-themed offerings and the ubiquitous/elusive McRib.

Tech

Uber Eats Will Triple Staff in Europe, the Middle East and Africa

1 month ago

With all this attention on delivery outside of Asia, Uber Eats and its rivals are clear that they have to focus elsewhere for growth, and that focus is becoming fierce.

Chains

El Pollo Loco Franchisee’s Lawsuit Keeps Chain From Competing Nearby

1 month ago

Expect more franchisees to assert their power in the coming year as they seek to battle rising costs by calling out contracts they are increasingly finding restrictive.

Operations

The New Fast Food Labor Force Is Increasingly Senior Citizen

1 month ago

This is a feel-good approach to what is a complicated challenge: Many seniors in the U.S. can't support themselves on their retirement. Restaurants are able to both provide help and take advantage of these problems.

Operations

Restaurant Reservations Now: Soft Landings, CEO Shuffles and New Tech

1 month ago

The reservations landscape has changed significantly over the past year. While the big players are (mostly) the same, new technology, new leadership, and new strategies keep the game interesting.

Tech

Resy Acquires Reserve to Better Challenge OpenTable

1 month ago

The deal consolidates two young players in the market, each touting a strong roster of restaurants.

Chains

Shake Shack CEO: Labor Will ‘Probably Always Be Our Greatest Challenge’

1 month ago

CEO Randy Garutti is right: Shake Shack has "got to win" on labor in order to keep up with the company's wide-ranging expansion plans.

Chains

Starbucks Wants to Get to Know You Better

1 month ago

Starbucks hopes digital loyalty plus face time with in-store employees will help continue its turnaround. Earlier access to egg nog lattes and other holiday drinks — available a full week earlier than last year — won't hurt, either.

Chains

Starbucks Speeds Up Its Beverage Innovation to Stay Relevant

1 month ago

Speed and convenience rule the day at Starbucks as it works to grow and stay relevant.

Tech

Uber Eats Makes It Easier for Workers to Expense Meals

1 month ago

This specific product launch is targeted more toward businesses than employees, but it does highlight a solid opportunity for restaurants and delivery providers alike: workday orders.