Travel companies are starting to separate AI that’s paying off from capabilities that aren’t fully baked yet — and that’s starting to shape how they talk about both.
Booking Holdings has an uphill climb to rival Expedia's scale in B2B, but the formation of a consolidated business unit could help Booking become a more formidable competitor.
Travel companies have built a banking-like float system around consumer prepayments, without banking-like protections, and the scale is now too large to ignore.
Ten years after Hilton, Marriott, and other chains began coaxing travelers to book directly, online travel agencies still control roughly the same slice of the pie. Yet the chains have won the economics: lower commissions, better contract terms, and stronger loyalty programs.
India has the literacy gaps, the linguistic diversity, the voice-first consumer behavior, and now the sovereign AI stack to build voice-first travel. No other large travel market combines all of them at this scale.
The merchant model is the most important thing happening at Booking Holdings. It is also the thing that lets it avoid proving whether Connected Trip actually works.