Articles tagged “hospitality”

AI won’t replace frontline travel roles, but by supercharging developer productivity, it’s reshaping how the entire industry hires, innovates, and grows.

Raffles and Fairmont, two of Accor's flagship luxury brands, are undergoing thoughtful changes that go beyond marketing. Under Claudia Kozma Kaplan’s leadership, the focus is on preserving each brand’s legacy while embracing a new chapter of storytelling, service, and growth.

By focusing on franchise and joint venture deals, Hilton’s found a way to grow quickly without spending a lot of its own money. It’s a smart, low-risk strategy and one that seems to be paying off.

Accor is proving that digital transformation isn’t just about technology — it’s a shift in mindset, driven by agility, culture, and customer obsession. Under Alix Boulnois’ leadership, the company is future-proofing hospitality at every touchpoint.

Following the success of the inaugural event, Skift India Forum returned bigger and better in 2025 as we brought together industry leaders, visionaries, and innovators in the travel industry to…

The guest journey begins at the terminal, and cruise lines are upgrading infrastructure to match that reality. MSC Cruises is shaping the industry's future with North America’s largest and most technically advanced cruise terminal located at PortMiami.

In a country with a booming middle-class like India, the move to upscale and midscale travel is a no-brainer. As consumers look for quality without a hefty price tag, brands that upgrade their midscale offerings are already reaping the benefits.

The hospitality talent crisis won’t solve itself. Industry leaders must invest in continuous employee development to close competency gaps in personalization, sustainability, and technology. Without decisive action, hospitality risks falling short in both service standards and employee retention.

Asia's hotel investment market has several buffers insulating it from broader market volatility, says a giant hotel broker. Limited supply is the biggest one.

Thailand’s tourism boom isn’t just calling for new resorts or luxury upgrades, it’s demanding a deeper fix: the overhaul of outdated, fragmented payment systems that mar the entire guest experience.