AI is reshaping travel’s workforce faster than executives can publicly acknowledge. The winners are efficiency and automation, and the losers, at least for now, are thousands of people.
Hyatt’s rough quarter shows the strain of a corporate restructuring and Hurricane Melissa. But new profits from a co-branded credit card and gains from adopting AI suggest a brighter 2026.
The job cuts come after Spirit received a multi-million-dollar lifeline from a U.S. bankruptcy court, giving the ultra-low-cost carrier more legroom to stay afloat.
Tripadvisor is feeling the heat from activist investor Starboard Value. The merging of Brand Tripadvisor and Viator's operations should enable Tripadvisor to wrangle some cost efficiencies.
The job cuts are part of American’s efforts to rightsize its business following years of record hiring across the industry. Other airlines are cutting too.
Agoda trimmed jobs in Singapore, Shanghai, and Budapest, but the layoffs aren’t what landed the online travel agency in trouble. The bigger controversy is how the company warned employees not to seek help from authorities or unions, with severance pay on the line if they did.
Brand USA's downsizing was almost inevitable after Congress torpedoed its funding this summer. Whether it can be effective in promoting tourism given the U.S. political climate remains to be seen.
Hyatt didn't say if AI tools would be used to replace the employees, but hotels are increasingly turning to AI to handle customer service and back-office tasks.