3 days ago
We're not surprised to see Uber Eats aligning with its competitors on the new fee structure, especially to drive more revenue on smaller orders.
The new development differentiates Postmates among its stiff competition — not a bad look for a company that just filed for an IPO.
As Uber Eats hits trouble in key international markets, others are seizing the opportunity.
4 days ago
There's a reason why Mrsool is beating Uber Eats by a mile in this market: It specifically tailored the delivery process to resonate with Saudi customers.
No need to reinvent the wheel here. Simple, straightforward, points-based loyalty programs are what customers are demanding.
6 days ago
It's hard to be forward-looking when short-term sales are at stake, but McDonald's executives are right to keep funneling money into system-wide tech upgrades. This will pay off in the not-so-distant future.
2 months ago
Independent restaurants might rely more heavily on third-party apps to drive digital orders, but quick-service restaurant chains are doing just fine hooking in customers through their own branded mobile apps.
3 months ago
Paying (and, in some cases, ordering ahead) via smartphone can drastically cut down wait times and improve efficiency and overall customer satisfaction in the dining room.
Consumer demand for off-premise dining options has never been higher, and it's fundamentally changing how restaurants operate.
5 months ago
Finally, customers no longer have to download Shake Shack's app in order to place a digital order for pickup. We expect digital sales to rise for the chain now that they'll be able to reach more customers online.
We can already search through hotel and flight bookings on Google. It's about time that we're able to do that for restaurant reservations, too.
8 months ago
The restaurants that get new technology right will be the ones that use it as support for more memorable face-to-face experiences.
