Articles tagged “voice”

This isn't the first time Amazon has tried to bring voice-activated bookings to hotels. But in a collaboration with Viator, guests will be able to book over 300,000 travel experiences directly from their rooms.

Voice search has been dead-end for creativity in destination marketing. Unless generative AI steps in, it will never be its own channel and remain a boring add-on of text-based search.

Google's voice-powered assistant now lets you check in for United flights. Nice. The tech giant is also working with Hyatt and other hotels on testing a translation device at front desks. The early word is that the translations need to improve.

Amazon's influence over travelers is likely to grow, and travel companies need to pay careful attention. Our limited edition e-book evaluates lessons, threats, and opportunities that Amazon presents for the travel industry.

It's rare to have an Expedia CEO speak so candidly about Google's threat to his own company. After all, Google knows how to punish companies when it wants to. Given Barry Diller's recent statements, and Okerstrom's view, there must be a lot of concern in Expedialand behind the scenes.

Voice has tremendous potential to transform the vacation rental or private accommodation experience as we know it — but are we there yet? And if not, how do we get there?

Amazon's Alexa has already proven its value to consumers at home, but integrating voice technology into front of house restaurant operations could be a true time-saver for busy staff.

Voice-based search will not only have technology issues to overcome, but in an era when news of data breaches is commonplace, companies such as Expedia will have to address the personalization and privacy issues as well.

Just under half of delivery and takeout orders in the U.S. overall are placed on the phone, so voice recognition technology aims to catch a significant slice of the market. But... do those who take the time to call in an order want to talk to a robot?