Uncategorized

Want to talk about an easy public relations win? This is it. Hotel business and politics don't mix.

Airline employees, in spite of being the first point of contact for most airline passengers, often don’t have access to the right data at the right time. Empowering them with the appropriate tools is imperative for driving real personalization and loyalty in the future.

Watching how adoption of new distribution technology plays out in this early stage can give us a look into what to expect in the future. Especially if direct distribution ever moves into other areas of travel booking, like hotels.

There's little doubt that Tans' abrupt departure, without any transition time, points to conflicts within Booking Holdings over the company's strategic direction.

Hyatt keeps packing on the partnerships to please reward members, which is probably the smart play for the time being. Creating alliances with hoteliers is a faster solution than building a slew of new properties in new markets from scratch.

When your brand is all about high-quality, custom-crafted crystal, you'd better be sure that the message shines throughout any product extensions. To uphold and safeguard Baccarat's identity, enter the glass attendant.

This week in tourism, U.S. officials are increasingly skeptical of government-funded tourism bureaus and Peak DMC discusses the challenges of working in a sector with few women. Plus, we delve into some key tips for responsible travel.

This week in hospitality, check out our deep-dive into hotels' reliance on cheap, often single-use plastic. Plus, Marriott moves forward with homesharing, while Hyatt acknowledges that homesharing isn't right for its business model at this time.

It looks like 2019 is setting up to be Royal Caribbean's year. The cruise company seemed almost baffled by how good its results were, with revenue increasing across the board.

It’s got to be hard to get that “local feel” when you’re staying at one of the biggest tourist destinations in New York City.