Skift Table Originals

Chains

Wingstop CEO Wants to ‘Digitize Every Transaction’

6 years ago

Wingstop's digital sales and tech-forward initiatives are poised to launch it into pizza delivery territory, but it still needs to contend with a nationwide awareness and recognition issue.

Chains

Shake Shack Launches Online Ordering

6 years ago

Finally, customers no longer have to download Shake Shack's app in order to place a digital order for pickup. We expect digital sales to rise for the chain now that they'll be able to reach more customers online.

Chains

Restaurant Brands International CEO: ‘We’re Really Just Playing Catch-Up’ on Technology

6 years ago

This won't be the only time that we hear this sentiment from industry CEOs who have been dragging their feet on offering delivery, updating loyalty programs, and utilizing in-store technology. On the plus side, they get to learn from others' mistakes.

Chains

Chipotle CEO Looks to Ads and Digital Sales to ‘Cultivate a Better Future’

6 years ago

Chipotle CEO Brian Niccol outlined his turnaround plan in June, but still cautions it's "early days" for just about everything, from menu changes to price changes to a new customer loyalty program.

Tech

Grubhub Is Pouring Money Into Rapid Expansion Across U.S. Markets

6 years ago

Like every delivery service has been saying all year, rapid market expansion is key for the services who will be successful in this space. In the race to be the one to offer the best deal to everybody, Grubhub claims it's the one to beat right now.

Chains

Dunkin’ Donuts’ Beverage Strategy Is Working, at Least for Now

6 years ago

Early signs for Dunkin' Donuts' look good as it challenges Starbucks for the heart of coffee lovers everywhere.

Tech

Reservations Services Test Google Integrations for Faster Booking

6 years ago

We can already search through hotel and flight bookings on Google. It's about time that we're able to do that for restaurant reservations, too.

Independents

How Custom Tipping Screens Impact Wages at Counter Service Restaurants

6 years ago

Custom tipping screens from Toast, Square, and similar digital point-of-sale systems can, in some cases, double an employee’s paycheck. In an extremely tight labor market, it can be a big selling point.

Chains

McDonald’s Sales Bump Isn’t Benefitting Operators

6 years ago

Despite investors' approval of McDonald's strategy to revamp U.S. restaurant locations, operators aren't loving it — and claim cash flow is lacking.

Tech

Uber Eats’ Growth Strategy: Speed, Suburbs, and Self-Service

6 years ago

Uber Eats has proven its model is easily replicable in new markets, and it continues to increase its speed of growth. A new feature, just announced, aims to speed it up even more: now restaurants can sign up to work with Uber Eats on their own, no salesperson (or sales process) required.

Independents

Profile of a Pivot: Brooklyn’s Saint Julivert Fisherie

6 years ago

Finally, an interesting development in the business of casual all-day cafés: sometimes, they get turned into something else completely.

Tech

OpenTable CEO Is Out as Kayak Team Takes Lead

6 years ago

The complete consolidation of Kayak and OpenTable's teams means OpenTable — Booking Holdings' only restaurant business — won't have a dedicated leader. It's disappointing to lose one of the few female CEOs in the restaurant tech space, especially the one who's arguably the most visible.