Chains

Chains

Chipotle CEO Looks to Ads and Digital Sales to ‘Cultivate a Better Future’

6 years ago

Chipotle CEO Brian Niccol outlined his turnaround plan in June, but still cautions it's "early days" for just about everything, from menu changes to price changes to a new customer loyalty program.

Chains

Dunkin’ Donuts’ Beverage Strategy Is Working, at Least for Now

6 years ago

Early signs for Dunkin' Donuts' look good as it challenges Starbucks for the heart of coffee lovers everywhere.

Chains

China’s Hotpot Giant Will Use Robots for Orders and Serving

6 years ago

Haidilao has mastered both logistics and customer service in ways that are the envy of any industry. If they can make automation work at scale, a number of of chains will seek to replicate its success.

Chains

Analysts Like Wingstop, But the Downgrades Keep Coming

6 years ago

Sure, the downgrades don't feel good. But other chains would love to have its stock performance this year.

Chains

McDonald’s Sales Bump Isn’t Benefitting Operators

6 years ago

Despite investors' approval of McDonald's strategy to revamp U.S. restaurant locations, operators aren't loving it — and claim cash flow is lacking.

Chains

Bloomin’ Brands Should Shrink Says Activist Investor

6 years ago

Beyond Outback, Bloomin' suffers from an inability to distinguish its brands from any others in the sector. We can't help but think the investor has a point.

Chains

Starbucks Gives Its Latin American Partner Access to New Markets

6 years ago

Starbucks has made big changes to fix big problems in its biggest markets. For a brand used to significant control over its stores, it will need to make sure that this leads to better operations rather than confusing fragmentation.

Chains

New on the Menu: Duck Season at Arby’s

6 years ago

Seasonal menu items done right spark interest and make it fun for diners used to a standard menu. But there's a wrong and a right way to do it.

Chains

Pizza Hut Enters the Fast-Food Price War With $5 Menu

6 years ago

Whether it's airlines or restaurants, nobody ever really wins a price war. You just make consumers think food is cheaper than it is, and make it difficult to raise prices when necessary.

Chains

Domino’s Claims Confidence as Rivals Stumble

6 years ago

Domino's isn't so much a pizza company as a delivery and technology juggernaut, and that's allowing it to sidestep a lot of the industry's operational issues.

Chains

Wendy’s Marketing Formula: ‘Know Your Brand Better Than Anyone Else’

6 years ago

The best way to copy Wendy's marketing success: don't. Find your own brand voice, sharpen it up, and be willing to get controversial.

Chains

Subway Jumps Into Delivery at 9,000 U.S. Locations

6 years ago

Will delivery "save" Subway? No. But since delivery is becoming a mission critical part of a restaurant's operational strategy, the chain is smart to roll it out in a big way.