Chains

Chains

Pizza Hut Says Its Tech Innovations Haven’t Worked Yet

3 months ago

On one hand, the company has made great strides in upping its digital prowess. But on the other, many of its outdated U.S. outposts do not scream modern technology.

Chains

Fazoli’s Loyalty Play Is Built on Data and Breadsticks

3 months ago

It's not just about discounts for diners. A well-executed loyalty program can open up a window into customer behavior and feedback that hasn't previously existed for most restaurants.

Chains

Applebee’s and IHOP Prove Marketing Gimmicks Can Boost Sales

3 months ago

We're not saying there is anything wrong with Dollar Jollys or Grinch Pancakes, we're only claiming we don't understand why you can't focus on selling menu items based on taste or quality.

Chains

Chipotle’s ‘For Real’ Marketing Campaign Needs to Grab Attention

3 months ago

Chipotle has to ensure that its "For Real" marketing campaign hits hard, and edible holiday windows are one way to get there.

Chains

Starbucks’ Primary China Competitor Luckin Coffee Is Growing Fast

3 months ago

You have to almost feel sorry for Starbucks here: Can they really match a Chinese company for digital and delivery smarts? Few foreign brands can.

Chains

Restaurant and Technology Partnerships for November 2018

3 months ago

If there is one dominant trend this month, it's that chicken joints know that delivery matters now.

Chains

What Chicken McNuggets and iPhones Have in Common

3 months ago

Slightly fewer customers paying more to cover the true cost of food and labor doesn't seem like the worst thing to us, but we have different values than a Wall Street analyst.

Chains

Jack in the Box is Exploring Selling Itself

3 months ago

There is no certainty a deal will be reached, according to reports. But it's safe to assume what Jack in the Box's franchisees want.

Chains

How Shake Shack and Milk Bar Localize Their Booming Chains

3 months ago

As companies like Shake Shack and Milk Bar continue to expand into new markets, localizing the menu and design draw fans for unique, city-specific experiences.

Design

McDonald’s Will Slow the Pace of Restaurant Remodels

3 months ago

Fortunately for McDonald's, many of its rivals are running into similar challenges, both with franchisees and with the speed of implementation. At the end of the day, two years isn't that much when you're talking thousands and thousands of restaurants.

Chains

Cracker Barrel’s Investment in Staff Training Is Paying Off

3 months ago

It's not too difficult to connect the dots here: listening to employees and improving the staff experience automatically flows through to improving the guest experience.

Chains

Domino’s Uses Cyber Monday Discounts to Push Online Orders

3 months ago

The company is betting late-night pizza and brand new 4K TVs go hand-in-hand.