News

Operations

Chipotle Is Adding More Tech to Speed Up Mobile and Delivery Orders

6 years ago

Pre-orders, whether they be for delivery or pickup, are changing operations in incredibly significant ways. Restaurants need to figure out ways to keep the different customer experiences from conflicting with one another.

Chains

Wendy’s Won’t Stop Bragging About Its Fresh Beef

6 years ago

Like the competition, Wendy's is continuing to expand its digital footprint while doubling down on value menu offerings, exploring delivery partnerships, and, of course, having a great time calling out McDonald's on Twitter.

Tech

Announcing Skift Restaurants Forum on September 24 in New York City

6 years ago

Don't miss out on your chance to participate in the next great restaurant event.

Tech

Google Embraces New Tech to Get Deeper Into Local Discovery

6 years ago

Google has a grasp on product that is the envy of everyone. But it is equally matched by its contempt for the rights of the content producers it "learns" from. We hope these new skills are based on Google's own hard work and not that of others.

Chains

Papa John’s Is Suffering and It Only Has Papa John’s to Blame

6 years ago

Papa John's commercials for the last few years have focused on its founder rather than its product. Neither one is a compelling offering, but they have a chance now to distance themselves from one and improve the other.

Tech

Google’s Assistant Can Book a Reservation Over the Phone

6 years ago

There are many cases in which this voice technology will be helpful. But we can't help but feel for the host on the other end of the line talking to robot after robot when people don't feel like making a phone call. There's literally an app for that.

Tech

Square Steps Into the Dining Room With a New Point of Sale System

6 years ago

How do you compete with legacy software systems? If you're Square, you create a well-designed, cloud-based, intuitive, self-serve product and send it into dining rooms across the country.

Independents

The Best Restaurant in the U.S. Is in Birmingham, Alabama

6 years ago

This year's awards called out a broader range of talent and accomplishments than ever before and signaled that the industry is willing to work harder to identify achievements beyond its traditional comfort zones.

Food

Calorie Counts on Chain Restaurant Menus Finally Go Live

6 years ago

Plenty of states have required calorie counts on chain restaurant menus in anticipation of today's change. Sure, they work, but that doesn't mean we like seeing how many calories are in that plate of nachos.

Chains

Starbucks Will Use Cash From Nestle Deal to Ramp Up Digital Relationships

6 years ago

While Nestle funnels Starbucks-branded coffee into retailers and restaurants nationwide, Starbucks will focus on putting that $7.15 billion it gained from the deal to good use. Expansion in both the U.S. and China are on the table, as well as a bigger focus on U.S. digital investments to counteract slowing sales.

Strategy

A Southern Fast-Casual Chain Offers Jose Garces a Lifeline

6 years ago

It'll be interesting to see what happens when you mix a former Iron Chef with 150 southern fast-casual chain restaurants.

Operations

Interview: How a NYC Cocktail Bar Translated Its Operations to a New Denver Hotel

6 years ago

The future of high-end cocktail bars may be in reimagining of their brands in new cities.