Skift Table Originals

Chains

Chili’s Bets Big on Its New Value Menu

2 years ago

Chili's isn't all too concerned with converting value-focused customers into higher spenders at this point. The company is choosing to ride out the foot traffic momentum, at a time when many restaurants are struggling with the metric.

Marketing

Restaurant Megatrends 2019: Google’s Domination of Local Discovery Is Almost Complete

2 years ago

The evolution of Google’s Search and Maps products from web-centric to IRL have made searching, booking, and navigating to restaurants a seamless experience and handed Google the lion's share of local discovery.

Design

Restaurant Megatrends 2019: Product Development Looks to Consumers’ Micro-Feedback

2 years ago

There’s no doubt that competitive markets require businesses to continually strive to meet consumer demands if they’re to remain relevant. Companies that provide restaurant-supporting software are no exception to this rule. Incorporating consumer feedback on a micro level has proven to be a successful approach to product development.

Chains

Starbucks Runs Into Early Troubles With Uber Eats Partnership

2 years ago

There are a couple of ways Starbucks Delivers could go wrong. First is Starbucks' efforts are tied to two completely different companies. The possibility also remains that by growing its store footprint too quickly in the U.S. and China, the chain could be shooting itself in the foot.

Operations

Restaurant Megatrends 2019: Blockchain Brings Transparency to Sourcing… If Restaurants Care

2 years ago

Blockchain has the potential to massively aid in identifying issues along a supply chain, but its real world applications are still being tested and validated, and large scale impacts still stand to be seen.

Chains

Starbucks Earnings Suggest It Is Unfazed by New Competition

2 years ago

The coffee chain beat analysts' estimates across the board on Thursday. Perhaps it is not growing as fast as we originally predicted.

Independents

Restaurant Megatrends 2019: Front of the House Hospitality Seriously Ups Its Game

2 years ago

After years of spotlighting the kitchen, front of house is rightfully getting its moment in the spotlight.

Chains

Restaurant Brands International CEO Is Out in Executive Shakeup

2 years ago

RBI's brands (Burger King, Tim Hortons, and Popeyes) each have been reporting mediocre comparable store sales in recent quarters. This new leadership structure may provide the boost the company needs.

Design

Designing a Restaurant for Diner Interaction

2 years ago

Memorable design can invite diners to linger over a great restaurant experience just as much as a stunning plate of food. At Bastion in Nashville, Tenn., the building's unique physical dimensions help to facilitate as many personal interactions between staff and diners as possible.

Strategy

Restaurant Megatrends 2019: The Battle for Loyalty Takes Place on Multiple Fronts

2 years ago

For restaurants, loyalty is not just a service to thank repeat customers. It’s an incredibly effective data acquisition strategy that is an increasingly vital component of any restaurant’s operations, from discount-driven chains to fine dining experiences.

Operations

Restaurant Megatrends 2019: Lines Between Meal Times Have Been Erased

2 years ago

Instead of narrowly segmenting service into dayparts, restaurants are thinking more fluidly, to all-day menus and creative late-night service.

Operations

Restaurant Megatrends 2019: Restaurants Finally Create Healthier Work Cultures

2 years ago

After a rough 2018, the restaurant industry has made some progress toward better employee treatment across the board.