Author: Kristen Hawley

Chains

Has McDonald’s Solved the French Fry Delivery Problem?

6 years ago

[Spoiler alert] It hasn't. Even the most casual french fry connoisseur knows that soggy fries aren't a heat problem, they're a bag problem. Fast delivery will help, but hot fries will steam themselves in a bag, every time.

People

Critic Q&A: Eater’s Bill Addison on the State of Dining in America

6 years ago

Creating a comprehensive "best of" list is a complicated and Herculean task. Few are better suited to comment (and rank!) the state of American dining than Eater's national critic.

Tech

Restaurant Megatrends 2018: Hit List Dining Changes the Game

6 years ago

Where to eat is important — but suggestions of what to eat are even more influential these days. But chasing after one famous and photogenic dish means you might miss out on all the rest.

Chains

Restaurant Megatrends 2018: Fast Food Drops the Corporate Voice in Favor of Personality

6 years ago

As competition in the quick service market intensifies, having a rebellious streak that engages potential customers and differentiates concepts from dozens of similar brands no longer seems like a risk, but a necessity.

Independents

Restaurant Megatrends 2018: Restaurants Make Sustainability Visible

6 years ago

With local sourcing no longer serving as a trend, but increasingly as the status quo, restaurants are making their commitments to sustainability more visible to diners than ever before, with specific design elements at the forefront of their efforts.

Chains

Fast Food’s Success Is Hurting Starbucks’ Bottom Line

6 years ago

As businesses from convenience store to fast casual restaurant up their coffee game, Starbucks seems to be feeling the squeeze. Expanding its holiday offerings beyond coffee didn't help much, either.

Tech

Restaurant Megatrends 2018: Good Content Is the Path to Bot Recommendations

6 years ago

In a race to personalize everything, from your news feed to the ads you see, companies are embracing artificial intelligence to get to the perfect answer. But it's going to take much more human curation before the robots take over.

Tech

Restaurant Megatrends 2018: Logistics Complicate Ambitious Delivery Algorithms

6 years ago

Delivery companies have done well to incorporate as much efficiency-supporting technology as possible, but the real barrier to total optimization will continue to be the complicated logistics of real life. 

Chains

Restaurant Megatrends 2018: Chains Turn to Famous Chefs for Menu Development

6 years ago

Over the past few years, established chains have turned to chefs to add a dose of authenticity to their menus and a refresh to their brands. A chef and chain partnership adds value but should be only one part of a brand's reinvigoration.

Operations

Salads, Lamb and Dressing on the Side at Amazon’s Cashier-Free Store

6 years ago

Rotisserie hot dog and drippy cheese jokes aside, Amazon's Seattle store is a bigger competitor to fast casual businesses than convenience stores.

Tech

David Chang’s Delivery Experiment Ends With Uber Eats Deal

6 years ago

Was it a restaurant or a technology company? As Ando ceases its operations and its tech becomes part of Uber Eats, we have our answer.

Independents

Restaurant Megatrends 2018: Fine Casual Is the New Fast Casual

6 years ago

Fine casual, yet another term coined to describe the new ways Americans dine, marries elements of fast casual and fine dining. No matter what you want to call these restaurants, expect many more.