News

Tech

Resy Acquires Reserve to Better Challenge OpenTable

2 months ago

The deal consolidates two young players in the market, each touting a strong roster of restaurants.

Chains

Shake Shack CEO: Labor Will ‘Probably Always Be Our Greatest Challenge’

2 months ago

CEO Randy Garutti is right: Shake Shack has "got to win" on labor in order to keep up with the company's wide-ranging expansion plans.

Chains

Starbucks Wants to Get to Know You Better

2 months ago

Starbucks hopes digital loyalty plus face time with in-store employees will help continue its turnaround. Earlier access to egg nog lattes and other holiday drinks — available a full week earlier than last year — won't hurt, either.

Chains

Starbucks Speeds Up Its Beverage Innovation to Stay Relevant

2 months ago

Speed and convenience rule the day at Starbucks as it works to grow and stay relevant.

Tech

Uber Eats Makes It Easier for Workers to Expense Meals

2 months ago

This specific product launch is targeted more toward businesses than employees, but it does highlight a solid opportunity for restaurants and delivery providers alike: workday orders.

Tech

Restaurants Argue Efficiency and Safety in Cashless Push

2 months ago

We're not going to be the ones claiming that the old ways are the best ways, but we will argue that we don't know if tech providers and restaurants have thought this through all the way.

Tech

Yelp’s New Nowait Kiosks Take Aim at the Host Stand

2 months ago

Call us traditional — because we are on some matters — but we'd rather be greeted and check in with a human. Then we're happy letting the computer program run its course.

Chains

Applebee’s and IHOP Are Latest Chains to See Big Potential in Delivery

2 months ago

While earnings for Dine Brands' companies tell two different stories, returns from off-premise sales for both are too big to ignore.

Tech

Spyce Wants to Talk About Robots, Not Workers

2 months ago

Automation has some key benefits to the industry. But we'd like a closer look under the hood before Spyce gets anointed (again) as the next great thing.

People

Some Restaurants Make It Easier for Workers to Vote

2 months ago

This is hardly a wave of vote enabling by big restaurant brands, but it's at least a sign that some operators think it's a good thing if its workers participate in the democratic process.

Chains

Denny’s Growth Isn’t Happening In Its Dining Rooms

2 months ago

Yet another food chain is proving that delivery and takeout is a trend restaurants would be foolish to ignore.

Marketing

Michelin Releases Its New York City Bib Gourmand List

2 months ago

The Bib Gourmand list always does a better job of representing how a city cooks now than its fancier, big brother list that focuses on the stars.