Author: Kristen Hawley

Food

Calorie Counts on Chain Restaurant Menus Finally Go Live

6 years ago

Plenty of states have required calorie counts on chain restaurant menus in anticipation of today's change. Sure, they work, but that doesn't mean we like seeing how many calories are in that plate of nachos.

Operations

Interview: How a NYC Cocktail Bar Translated Its Operations to a New Denver Hotel

6 years ago

The future of high-end cocktail bars may be in reimagining of their brands in new cities.

Chains

High Grocery Prices Are Good News for Value-Focused Chains Like Chili’s

6 years ago

Higher grocery prices might lead diners to restaurants, but Chili's still has to compete with newer, flashier, of-the-moment fast casual chains for consumer dollars.

Tech

OpenTable Redesigns Its Mobile App for the Hangry

6 years ago

Subtle changes — like changing the default reservation time — have big impact in OpenTable's latest mobile app redesign.

Tech

DoorDash Will Power Delivery at 1,500 Chipotle Locations

6 years ago

Chipotle promised more consumer options last week, and it's already delivering with a DoorDash partnership at 1,500 of its restaurants. Point of sale integration continues to be the most interesting part of these partnerships.

Food

Instant Pots Try to Make the Jump From Home Counter to Professional Kitchens

6 years ago

At this point, who doesn't have an Instant Pot?

Strategy

Why Have a Press Release When You Can Have a Movie Trailer?

6 years ago

In the pivot-to-video media landscape, it looks like words are no longer enough for new restaurant opening announcements.

Chains

What’s Chipotle’s Problem? The Brand Is Invisible

6 years ago

Chipotle's efforts at a turnaround are powered by the brains behind the chain that brought us the fourth meal and the naked egg taco. Who knows what happens next.

Independents

Amass Chef Explains How to Hit the Money Spot With a Zero-Waste Restaurant

6 years ago

Zero-waste is the food world’s latest favorite catchphrase, but only a few restaurateurs are turning the trend into sustainable profits.

Marketing

Is Instagram’s Reservations Feature Good Business for Restaurants? Jury’s Still Out

6 years ago

Instagram's booking functionality produced a whole lot of hype when the launch was announced last year, but who's actually using it?

Chains

Domino’s Taps Robots to Answer Its Phones

6 years ago

Just under half of delivery and takeout orders in the U.S. overall are placed on the phone, so voice recognition technology aims to catch a significant slice of the market. But... do those who take the time to call in an order want to talk to a robot?

Design

Bespoke Dishware Can Be Good for Business (and Instagram)

6 years ago

Recognizing dining out as a sensory experience, restaurants are increasingly presenting their menu items on custom-made dishware. For those in favor of appealing to tastes both gustatory and visual, the eyes have it.