Author: Kristen Hawley

Independents

Screen-Free Cafes Aren’t Anti-Tech, They’re Pro-Atmosphere

6 years ago

Wi-Fi and screen-time policing at cafés has less to do with money and missed earnings: the main culprit is our attitude. Admittedly, it feels like strict policy, but we can all learn a lesson from this.

Operations

Tableside Service Has a Place, But Not in Every Restaurant

6 years ago

Tableside service stakes are high — would you dare attempt an omelet from under a guest's stare? The flashy style has its place, but not in every restaurant.

People

How Italy’s Pietro Leemann Elevated Vegetarian Cuisine — Thirty Years and Counting

6 years ago

Imagine pioneering elevated vegetarian cuisine thirty years ago in a fine dining restaurant in Italy. It took a few years to take off, but chef Pietro Leeman hasn't looked back since — nary a noodle or tomato in sight.

Tech

Tock Releases a Dedicated App for Booking Reservations

6 years ago

Tock started as a ticketing platform aimed to change the way restaurants offer reservations. A new consumer-facing app puts the company squarely alongside its reservations competitors.

Tech

Here’s a Tabletop Tablet That May Finally Matter

6 years ago

It's not necessarily the technology that matters, but the restaurant where it's located. In this case, the big player in the tabletop technology market, Ziosk, is headed to small chains and independent restaurants, which could change the way everyday diners pay for dinner anywhere.

Food

Jack in the Box Warns of French Fry Inflation in 2018

6 years ago

Fast food restaurants aren't necessarily built on a pyramid of french fries, but the quintessential drive-thru item can cause a headache for chain restaurants that rely on potatoes to a substantial portion of business.

Tech

Uber Eats Doubles Down on POS Integration with orderTalk Acquisition

6 years ago

Just as competitors start to pull ahead, Uber Eats makes waves with an acquisition announcement that speaks volumes about its priorities and future strategy.

Tech

OpenTable Adds Business Insights to Restaurant-Facing Guest Center

6 years ago

Analytics have become an indispensable feature of table management software programs, and OpenTable's latest update is on par with what we're seeing across the board.

Chains

Freddy’s Prepares to Open Its First International Outpost in Dubai

6 years ago

Freddy’s Frozen Custard & Steakburgers serves an Americana-style experience and menu of burgers, fries and frozen treats, and it will bring its brand overseas for the first time, to Dubai. It’s a path that has become familiar for a number of U.S.-based chains.

Chains

Starbucks Is Now Officially Your Public Restroom

6 years ago

Starbucks should charge city governments for offering this service since the cafe chain is clearly stepping in to carry out duties that local leaders have abandoned.

Chains

New York’s Melt Shop Fills the Fast Casual Void in Kuwait

6 years ago

Melt Shop only opened its first international restaurant, in Kuwait, in January, and already debuted a second location there in April. CEO Spencer Rubin discussed what it takes for a budding chain to make an overseas debut.

Tech

Square Steps Into the Dining Room With a New Point of Sale System

6 years ago

How do you compete with legacy software systems? If you're Square, you create a well-designed, cloud-based, intuitive, self-serve product and send it into dining rooms across the country.