Operations

Operations

Interview: How a NYC Cocktail Bar Translated Its Operations to a New Denver Hotel

8 months ago

The future of high-end cocktail bars may be in reimagining of their brands in new cities.

Operations

Deliveroo and Uber Eats Are Sharing London Restaurants’ Low Food Safety Scores

8 months ago

Restaurants may hate it, but it's a consumer-first approach that can build loyalty in a world where there's often little difference between the giant delivery apps.

Tech

DoorDash Will Power Delivery at 1,500 Chipotle Locations

8 months ago

Chipotle promised more consumer options last week, and it's already delivering with a DoorDash partnership at 1,500 of its restaurants. Point of sale integration continues to be the most interesting part of these partnerships.

Chains

Starbucks Sheds Its Meeting Place Identity in Favor of Drive-Thrus

8 months ago

Unsurprisingly, a line of cars shuttled through a drive thru brings in a lot more sales than a couple of laptop-laden customers hanging out in the cafe.

Tech

Breakfast Delivery, Coming Right Up

9 months ago

Consumers are comfortable with food delivery, and they're getting more comfortable with ordering digitally. Breakfast is a huge opportunity for all delivery services — and restaurants — to capture more attention and spending.

Operations

China’s Largest Restaurant Discovery Service In $3 Billion Bid for Bike-Share Startup

9 months ago

Meitun has mastered both local discovery and food delivery in a way that has few rivals anywhere in the world. We're not sure what a bike share brings the brand, but we know its rivals and contemporaries are watching closely.

Chains

Free Chips and Salsa Boost Chili’s Loyalty Program Sign-Ups

9 months ago

A good loyalty program makes a huge difference — ask Starbucks. But Chili's is learning that they don't have to be complicated — people just want free stuff.

Strategy

Fast Casual Ideas Are Still Driving Growth Across the Restaurant Industry

9 months ago

The most interesting thing about the projected industry growth over the next five years is the way that fast casual restaurants continue to influence the future of all businesses.

Chains

For U.S. Restaurants, Expansion Abroad Means Adapt and Adjust

9 months ago

Expanding abroad is a big step for any restaurant, but they have to to tweak details from portion sizes to design in order to satisfy local customers.

Operations

The Current State of Restaurant Delivery Competition

9 months ago

As third-party delivery services claim the both headlines and diners' dollars, they're working to make themselves indispensable to restaurant operators. But operators, especially large companies, know they have leverage when it comes to working with a large organization.

Strategy

UK Report Pushes Back on Cash-Free Restaurants and Retail

9 months ago

We looked at this in a Megatrend this year and expect the payment divide to continue to be a dominant issue this year.

Operations

KFC Goes Back to Original Chicken Distributor after U.K. Logistics Failure

9 months ago

A logistics company with no food experience totally bungles an important food delivery. Restaurant goes back to its original, food-specific provider. U.K. KFC locations exemplifying the obvious.