Operations

Operations

How Suzanne Goin and Caroline Styne’s Lucques Group Took on the Hollywood Bowl

8 months ago

Running successful restaurants in Los Angeles for decades is a feat on its own, but running food and beverage at an 18,000-person venue takes something special.

Chains

McDonald’s Will Use Paper Straws in the U.K. and Ireland

8 months ago

If McDonald's can scale this, anyone can. Nothing but good news for the environment here.

Operations

Dave & Buster’s Has Better Revenue and a New CEO, Too

8 months ago

When your offerings include skee-ball as well as food, it's best to keep things simple. A streamlined menu is the better way to go.

Operations

When High-End Food and Dave & Buster’s-Style Entertainment Collide

9 months ago

Taking a page out of Dave & Busters' playbook, independent fine dining restaurants that offer dinner alongside gaming entertainment are thriving in areas where rent costs are low enough to justify the large-format space that this model requires.

Operations

How Restaurants Are Adapting to the Rising Minimum Wage

9 months ago

Menu prices are going up, and we're just going to have to deal with it.

Operations

Tableside Service Has a Place, But Not in Every Restaurant

9 months ago

Tableside service stakes are high — would you dare attempt an omelet from under a guest's stare? The flashy style has its place, but not in every restaurant.

Marketing

Growing a Restaurant Business From a Trailer to the Grocery Aisle

9 months ago

Picnik's growth tells a larger story of how small restaurant entrepreneurs are growing enterprise businesses leveraging community-based wellness trends and social media.

Strategy

Restaurants Lean on Retail to Add to the Experience and the Bottom Line

9 months ago

You could thumb through a West Elm catalog while eating your takeout, or you could have an immersive experience with excellent food and unique retail. Your decision.

Tech

Uber Eats Doubles Down on POS Integration with orderTalk Acquisition

9 months ago

Just as competitors start to pull ahead, Uber Eats makes waves with an acquisition announcement that speaks volumes about its priorities and future strategy.

Tech

OpenTable Adds Business Insights to Restaurant-Facing Guest Center

9 months ago

Analytics have become an indispensable feature of table management software programs, and OpenTable's latest update is on par with what we're seeing across the board.

Chains

Freddy’s Prepares to Open Its First International Outpost in Dubai

9 months ago

Freddy’s Frozen Custard & Steakburgers serves an Americana-style experience and menu of burgers, fries and frozen treats, and it will bring its brand overseas for the first time, to Dubai. It’s a path that has become familiar for a number of U.S.-based chains.

Operations

Munchery Retreats From New York and L.A. to Focus on Smaller San Francisco Market

9 months ago

We were early supporters of Munchery in multiple markets. But as competition heated up, service and quality didn't keep pace and real-world logistics threw a wrench in operations.