Operations

Operations

Spending at Restaurants in the U.S. Sets a New Record

4 days ago

Whether it's increased traffic or people paying more for their meals it's a good sign. But we sincerely hope it's the latter: Too-cheap food is bad for workers and for diners alike.

Operations

Restaurant Recruiters Work to Take the Headache Out of Hiring

2 weeks ago

Recruiters are expensive, but they're worth it. Operators may actually be able to lower staffing costs and increase retention rates by investing in hospitality talent agencies.

Operations

World-Class Cocktails With a Side of Equity From New York-Based Death & Co.

3 weeks ago

Death & Co. spent over a decade earning all of its praise from New York's East Village. Now it's expanding in a big way, inviting its faithful patrons (and fans) to get in on the deal.

Operations

Beyond Custom Cocktails, Bars and Restaurants Turn to Proprietary Liquor

4 weeks ago

Restaurants and bars embrace private-label spirits not as a mere flash-in-the-pan gimmick, but as a thoughtful, passionate avenue to heightening the guest experience.

Operations

The Deaf Restaurant Revolution Is Upon Us

4 weeks ago

Deaf-owned restaurants are on the rise, transforming careers for an underemployed population.

Operations

Inside One Initiative to Improve Kitchen Workers’ Health and Well-Being

1 month ago

Wellness is a newsy and topical subject, but it's also a worthy investment. In the restaurant industry, consider the money saved by avoiding a high turnover caused by an abusive environment.

Operations

Delivery Will Hit Restaurants Like Amazon Hit Retail

1 month ago

Smart restaurants will figure out the best way to price food for delivery, find the right partner (or handle it themselves), make a conscious decision to focus on the in-restaurant experience. Whatever they choose, they can't sit around and wait.

Operations

What Kind of Work Can a Tipped Worker Work?

1 month ago

If the tip credit didn't exist, we wouldn't be having this conversation.

Operations

When’s the Right Time to Call in a Restaurant Consultant?

1 month ago

Admitting you need outside help is never easy for a chef or restaurateur, especially within the first year of business. But with the right advice and guidance from a trusted source, the payoffs were huge for one small Los Angeles restaurant.

Independents

Building a Big Business With a Small Bar

1 month ago

Bars are starting to look a whole lot like each other, but in an economic climate where the small guy often takes the fall, tiny bars armed with focus and imagination have an unusual opportunity to attract attention and thrive.

Operations

Pizza Hut Leverages the Power of Sports and Beer Delivery

1 month ago

Pizza delivery, beer, and televised sports go hand-in-hand. It's almost as if a pizza chain that distanced itself from major sports events would falter. Oh, wait...

Operations

Seat Me, Please? Why Restaurants Won’t Seat You Without a Complete Party

1 month ago

Restaurants: I promise I will order lots of food and drinks if you just let me sit down at my table even if the rest of my party isn't here. Also, I will come back and eat again.