Operations

Tech

Smaller Restaurants Grapple With the Burden of Delivery Service Fees

4 months ago

Independents and mid-sized chains are very reliant on delivery companies, as they are too small to launch delivery channels of their own, and a failure to offer the channel would result in large amounts of missed revenue and new customers.

Tech

Uber Eats Looking to Offload India Delivery Business

4 months ago

This isn't the only international market that Uber Eats is giving up on, and it's no coincidence that the retreat comes as Uber prepares to go public later this year.

Operations

Restaurant Chains Push Back Against New York’s Proposed Cashless Ban

4 months ago

The restaurant operators are urging local government to consider the operational efficiencies that going cashless provides, while local government urges operators to consider the larger implications of closing off their restaurants to customers who don't have easy access to bank accounts. At least at this point, it doesn't exactly sound like either side is listening to the other.

Operations

U.S. Restaurants and Bars Added More Jobs Than Most Other Industries in January

5 months ago

Nearly one in ten working Americans held a job in the restaurant industry in January. In the race to hire and retain skilled staff members, restaurants need to be investing in every aspect of employee welfare to consistently attract team members who want to stick around.

Operations

Dig Inn Launches In-House Delivery System

5 months ago

For the restaurateurs who can afford the upfront development costs, investing in a proprietary delivery system offers way better profit margins — and, often, a better customer experience — than third-party delivery services.

Operations

Restaurant Megatrends 2019: Blockchain Brings Transparency to Sourcing… If Restaurants Care

5 months ago

Blockchain has the potential to massively aid in identifying issues along a supply chain, but its real world applications are still being tested and validated, and large scale impacts still stand to be seen.

Operations

Restaurant Megatrends 2019: Lines Between Meal Times Have Been Erased

5 months ago

Instead of narrowly segmenting service into dayparts, restaurants are thinking more fluidly, to all-day menus and creative late-night service.

Operations

Restaurant Megatrends 2019: Restaurants Finally Create Healthier Work Cultures

5 months ago

After a rough 2018, the restaurant industry has made some progress toward better employee treatment across the board.

Chains

Restaurant Megatrends 2019: Forget Main Street, It’s the Year of the Suburb

5 months ago

As they race to dominate in the market, third party delivery companies are targeting large, suburban markets to fuel expansion. National chain partnerships boosted these efforts in 2018 and will continue to drive growth in 2019.

Operations

Restaurant Megatrends 2019: Labor Crunch Determines In-Restaurant Changes

5 months ago

From sourcing smart technology integrations to managing staff more effectively, operators are rethinking how their restaurants are run in the face of rising labor costs and an ongoing war for industry talent.

Chains

Restaurant Megatrends 2019: Franchisees Assert Their Power Over Chains

5 months ago

Corporate initiatives and decision-making grab headlines, but a chain is only as strong as its operators. And they are angry.

Independents

Building a Restaurant Group With More Than One Project at a Time

5 months ago

Chefs moving into hotel restaurants aren’t tying themselves to one huge company but instead wielding influence in a number of different places. Here’s how L.A.’s Casey Lane handles several projects simultaneously while keeping his own brand intact.