Author: Kristen Hawley

Tech

Uber Eats’ Growth Strategy: Speed, Suburbs, and Self-Service

6 years ago

Uber Eats has proven its model is easily replicable in new markets, and it continues to increase its speed of growth. A new feature, just announced, aims to speed it up even more: now restaurants can sign up to work with Uber Eats on their own, no salesperson (or sales process) required.

Independents

Profile of a Pivot: Brooklyn’s Saint Julivert Fisherie

6 years ago

Finally, an interesting development in the business of casual all-day cafés: sometimes, they get turned into something else completely.

Tech

OpenTable CEO Is Out as Kayak Team Takes Lead

6 years ago

The complete consolidation of Kayak and OpenTable's teams means OpenTable — Booking Holdings' only restaurant business — won't have a dedicated leader. It's disappointing to lose one of the few female CEOs in the restaurant tech space, especially the one who's arguably the most visible.

Tech

SevenRooms Is Building an Alexa Skill for Restaurant Operators

6 years ago

Amazon's Alexa has already proven its value to consumers at home, but integrating voice technology into front of house restaurant operations could be a true time-saver for busy staff.

Tech

OpenTable Unveils Centralized Reservations for Restaurant Groups

6 years ago

At this point, group-level features are table stakes for reservations companies and are a huge part of winning the all-important group contracts.

Chains

Subway Jumps Into Delivery at 9,000 U.S. Locations

6 years ago

Will delivery "save" Subway? No. But since delivery is becoming a mission critical part of a restaurant's operational strategy, the chain is smart to roll it out in a big way.

Chains

Will Getting Rid of Restaurants Eliminate Delivery Friction?

6 years ago

This isn't about ghost restaurants: The real opportunity here is for existing brands to leverage their existing products and loyal diners to better deliver experiences that wouldn't otherwise happen.

Tech

Danny Meyer’s Investment Fund Leads $20 Million Round in Goldbelly

6 years ago

Good news for anyone who lives far away from their favorite regional restaurant dish — food marketplace GoldBelly has more cash on hand to connect you to your fix.

Design

Balancing Restaurant Design and Budget at Chicago’s Pacific Standard Time

6 years ago

Both independents and chains are looking for better ways to engage an audience with design. Fortunately, consumers are looking for something new from restaurants, too, and are receptive to fresh ideas.

Tech

Delivery Services Take Subscription Cues From Amazon Prime

6 years ago

Affordable subscription plans create happy and loyal customers. Happy and loyal customers place larger orders with restaurants. Wins all around? Maybe.

Independents

Interview: Wes Avila Permanently Parks Guerrilla Tacos in LA

6 years ago

The road from taco stand to truck to brick-and-mortar location is paved with lessons about hard work, creative thinking, and really good timing.

People

Changes Are Coming to the James Beard Awards

6 years ago

The announced changes are well-informed and seem like a big step forward for an organization steeped in its own tradition. Here's hoping they continue.