News

Tech

Munchery Shuts Down Abruptly After Multiple Service and Staff Cuts

4 weeks ago

In the end, Munchery taught all startups a valuable lesson: Make sure you have a profitable business model before expanding quickly.

Independents

Restaurant Megatrends 2019: Front of the House Hospitality Seriously Ups Its Game

4 weeks ago

After years of spotlighting the kitchen, front of house is rightfully getting its moment in the spotlight.

Chains

McDonald’s Adds Another Wrinkle to Franchisee Remodeling Plans

4 weeks ago

We agree with the franchisees: paying for a dividing wall between the counter and kitchen is ridiculous, especially as more restaurants adopt open kitchen concepts.

Chains

Restaurant Brands International CEO Is Out in Executive Shakeup

4 weeks ago

RBI's brands (Burger King, Tim Hortons, and Popeyes) each have been reporting mediocre comparable store sales in recent quarters. This new leadership structure may provide the boost the company needs.

Independents

Eleven Madison Park Expands to London With New Restaurant Concept

4 weeks ago

Make It Nice is keen on expansion. Will they succeed in Vegas and London where others have failed or will they continue to set their own course?

Design

Designing a Restaurant for Diner Interaction

4 weeks ago

Memorable design can invite diners to linger over a great restaurant experience just as much as a stunning plate of food. At Bastion in Nashville, Tenn., the building's unique physical dimensions help to facilitate as many personal interactions between staff and diners as possible.

Strategy

Restaurant Megatrends 2019: The Battle for Loyalty Takes Place on Multiple Fronts

4 weeks ago

For restaurants, loyalty is not just a service to thank repeat customers. It’s an incredibly effective data acquisition strategy that is an increasingly vital component of any restaurant’s operations, from discount-driven chains to fine dining experiences.

Food

Taco Bell Is Making Its Food Spicy in Thailand to Suit Local Tastes

4 weeks ago

Note to Taco Bell: We'd love it if your food had flavor in the U.S., too.

Chains

Starbucks Expands Uber Eats Delivery to Major U.S. Cities and London

4 weeks ago

Starbucks and Uber Eats are moving fast in the delivery space compared to rivals including Dunkin.

Operations

Restaurant Megatrends 2019: Lines Between Meal Times Have Been Erased

4 weeks ago

Instead of narrowly segmenting service into dayparts, restaurants are thinking more fluidly, to all-day menus and creative late-night service.

Strategy

Proposed Paper Receipt Ban Misses Larger Issue

4 weeks ago

Now that plastic bags and straws are out of the way, a San Francisco lawmaker has introduced legislation to ban paper receipts. Sustainable restaurant operations are important, but are these bans the best use of the industry's resources when it comes to downsizing environmental impact?

Operations

Restaurant Megatrends 2019: Restaurants Finally Create Healthier Work Cultures

4 weeks ago

After a rough 2018, the restaurant industry has made some progress toward better employee treatment across the board.